Celsius Casino - general discussion

If you want to discuss anything related to Celsius Casino, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.

I have sent a complaint, I have sent the request for self-exclusion three times, I continue to play and unfortunately no one replies to me, neither by email, nor in chat. I am desperate, I don't know how to do it.

Hello Marquez199,

I'm sorry to hear about your issue. We inform that the casino provides slow or bad customer support, so this is it. 🙁

The only thing that comes to my mind is to set the gambling limits to zero. Sadly, I do not know if this casino provides such an option.

Anyone have any news of this casino? is he registered? how do you find? I consider them terribly clever, they continually violate the T & Cs they themselves describe on the site.

They mock and ridicule the gambling problems of addicted players.

Hello Marquez199,

the only sources of players' experiences so far are 9 submitted complaints - yours included:

Check all here.

No user review and no comments. 🙁

Hi, but does your Jozef have something by chance? it is strange that he does not respond to complaints. It is usually very fast ..

It is usually very fast, but we currently have more complaints submitted than usual and many people who deal with complaints are on vacation so that's why the response time might be longer than usual.

Not a complaint, but a potential reliability issue - Celsius seems to display a Curaçao licence however it looks like it's not a valid one...

I do not know if it's a fake or if it expired but that's not a great sign for this website 😕

Hello there,

regarding the Celsius Casino, have you found anything different from their information, please? 🤔

"Celsius is authorized and regulated by the Government of Curacao and operates under License No. 365/JAZ issued to Gaming Curacao N.V."

If so I will forward it to our Data Team for the check.

Hi! Well their verified badge is still there - but if you go and check it... https://licensing.gaming-curacao.com/validator/?lh=ea2eeffe8203734e95eb265a81be0ca7 meh

Hi there,

it does not work this way 🙂. If you wish to check the license, you must click the authenticator available on the casino's site, otherwise, the link does not work properly.:

This "NODATA THIS URL IS NOT VERIFIED" means that the URL chain has been broken hence no data could be found.

Oh I didn't see it broke the page if I copy/pasted the URL.

But yes that's exactly what I did, and it still shows it as not valid. Very weird. Well anyway I probably won't spend much time on Celsius, that was just in case 😀

Hi there,

if you click on the validator/license icon placed on the Celsius web directly, you'll get the proper result 😉.

Can be found here:

What makes feel like playing elswhere, I wonder? 🙂

I always have a thing for good looking Casinos 😏

But still, that's exactly what I did. Even when I click on this validator I still see the invalid license. I don't get it.

Anyway, maybe it's just me, so I will trust you on this!

I think I understand, I also like fancy webs 🙂

Hmm, that's interesting, honestly have no clue what may be causing this.

I truly believe that the license is valid, I'll ask somebody else to try. 🤔

Why do this casino not ever respond to anything??? Even the scam casinos respond...with this one...nothing. Some of the worst customer support in history with this site. I would stay well clear if your thinking about getting paid as well.

Hello, I see you have a problem with the withdrawal and communication with the casino. 

Nevertheless, how long have you been waiting for the withdrawal ? I suppose you don't know any reason why that is. Is your account fully verified yet ? 

I will wait for the answer.

20 days. 6 emails and on Live Chat today I had to create another account to actually try and speak to them...guess what...ignored again!!! This site is an absolute disgrace. We are talking about 0.01 BTC ffs

I verified what they asked me to verify on first deposit. I then deposited again following that and then asked them to close my account because of gambling issues. Prior to that I withdrew the remaining 0.01 BTC in the account and I got a "Success" message. I checked the crypto address etc, all fine. 20 days now and no response at all to multiple attempts to communicate with them, just nothing. Incredible really. Surely this is heading for the Scam list.