Casoola Casino - general discussion

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I have won some big money on this casino. Its a mixed feeling. I have been verified SOI and KYC i got email all good. KYC all good through chatt, i sent images of drivers license and all was good and doc prof of adress.

They then gave me a specifik email for SOI, securedocs@casoola.com.

I sent all my docs to them and got email back:

Fantastic news! 

We are pleased to inform you that your documents have been approved and your account has now been verified at Casoola!

Should you have any further questions we have an amazing team that are happy to help via chat, email and phone!

Best Regards,

Casoola Verification Team

Here is the problem. After cashing out around 50% of my winnings they stoped my withdrawls. The person in the chat said i need to be verified.

So even when they say your fully verified they then say further checks are needed. I know this is bs, they just dont want to pay me becasue i won so much.

In the chat now they give me different reasons all the time. some say within 72 hours, some say investigation etc. Its all bs. I DONT THINK THEY HAVE THE MONEY.

what can i do?

Hello,

well, if you are already verified, I do not believe that the verification is the issue. 🤔 Could be let's say some sort of error, or your account is under some additional verification - honestly who knows?

If you feel like you need help, feel free to submit a complaint, and our team will look into it.

Its a scam site, they just dont want to pay my winnings. Cant belive you guys gave this site a 7 rating

Then submit the complaint, please - just click this link and let us investigate.

If the casino treats you unfairly, we would like to know more.

To be fair, you have to know. All casinos licensed under 'Maltese' jurisdiction have been required to re-verify all active players at the turn of the year.

I don't think the expression "you have to know" is correct. You also replied to a year old post so. 

However, where do you get such information from ? You play in these casinos and it's a regular thing every year ? 🤔

I have plate of you years at Mister Bed Casino.

And had a many successful payouts.

One day, wlthdraw 300 €, sucsessfully.

2 days later l'vd won another 130 €.

But this time, the money dosnt get out. So l've ask the support, the tell me I have to verify again.

Becauce new laws..

l dld lt, and a few days later, the money arrived my giro.

But that doesn't mean there aren't enough scammers.

That's why we get information from Casino Guru

Yes, I understand that and I am glad that you explained how it worked and that in some cases a re-verification is necessary. I think that some players could definitely benefit from such information and I'm pleased that you shared it.

May you continue to do well and have many more wins. 😊☘️

Thank you