Casinozer - general discussion (page 2)

Hello,

I tried to ask the casino about exceeding RTP, let's see what they come up with.

Thanks for the link. This is actually getting more and more interesting and even more ridiculous. I'll carry on dealing with this on Monday. The casino has a very nice rating on our website and this is just insane information provided to the players!

Hello there,

I receive a reply concerning RTP. Feell free to read the full answer:

"Hello, 

Thank you for contacting us, I hope to find you well. 

The RTP is calculated on the last 24h, thus it may change. It is calculated according to the player's winnings, if they were in luck, the RTP can even go over 100%. 

I hope to answer your question. 

For example, you can see in the attached document that during the last 24h Prosperty Pearls has an RTP of 120% but this slot has a theoretical 96,18% RTP. 

For any other question, don't hesitate to contact us by email or live chat, the latter being open between 10am and midnight every day.

I wish you a great day,

Ninon,

Casinozer Support Team"

More than bad the whole casino!

Accepted the Casinoguru bonus and got a free spins bonus.

I still had €1.62 in bonus money and I was told pay again and then you can take the other 100% bonus. No sooner said than done I have wagered the €1.62 and now the support is telling me that I should wager something again! They understand exactly 0 of what I want.

Now there's something else that's interesting! I wanted to delete my acc and am now waiting 3 days and was able to deposit happily during that time! They have NO but really no player protection! Whether I'll get my deposits back and my acc will ever be deleted is anyone's guess

This is the worst casino I have EVER seen!

@Casinoguru why is it rated so highly here?!?

Hello there,

It sometimes happens that you simply do not enjoy the casino but honestly it can not affect the casino's rating.

If you like to know more about how we evaluate each casino, feel free to read this article:

https://casino.guru/our-casino-reviews

To get more familiar with Casinozer's rating, just read the the "reputation explained" tab:

https://casino.guru/casinozer-review#tab=js-tab-reputation

Concerning the bonuses, it's quite normal that only one bonus can be active at the same time so to be able to get another bonus, the previous one must end. The balance gets to zero or you complete the withdrawal. If you take another bonus another wagering requirement is applied.

Furthermore, have you stated any reason for closing your account, please? It's very important to inform the casino properly and proceed as advised. The live chat can't close anyone's account, normally, the operator asks the player to write an email using a specific email address.

Was it like that, please?

A I had 2 bonuses running for one deposit!

B I'm waiting until today for my account to be deleted!

And C I can deposit and requested my account deletion several days ago!

I also sent the mail and didn't do anything via the live chat. The best thing comes at the end I should have received an answer yesterday that my account is deleted. What happened? NIX but also purely garnix!

Has your account been closed, please?

I just want to say that we see 3 days as a reasonable time period for the casino to close the account.

If you feel you were treated badly, consider submitting a complaint, please.

Do you EVER understand a word of what I write? Terrible the whole thing!!!

AGAIN they have STILL NOT deleted my acc and it's been almost 2 weeks now that I'm waiting!

In addition, I still haven't got my deposits back!!!

The whole thing is a SCAM casino no more and no less! And again I had 2 bonuses running AT THE SAME TIME or I still have them.

Hello,

yes - I do. And I still think you should submit your complaint. Honestly, there is no point in constantly complaining here, if we have no chance to check what has happened. Don't you think?

Just submit the complaint here (as I already sent to you earlier):

https://casino.guru/complaints/create

Only after that, we can start with the investigation.

Thank you.

Why does this casino still have a good reputation? If you are unable to post correct reputations and don't care about the many negative reviews, then you shouldn't be running this website! This filthy casino bombards me with advertising and refuses to self-exclude even though they operate illegally on the Austrian market!

Hello there.

This casino has a good overall score based on our internal review. Plus there has been only 1 complaint submitted against this casino so far:

https://casino.guru/casinozer-review#tab=js-tab-reputation

This leads to the second point, submit the complaint so we shall see what has happened.

If you do not submit the complaint it is not fair to question our methods because we can't investigate your issue and find out any problems hidden from us.

Feel free to check complaints and preferably submit your own:

https://casino.guru/complaints/create

Thank you.

I hereby inform that casinozer and its partner and sister casinos (Altacore N.V.) reject any kind of complaint (regardless of the content). According to its statements, the casino also sees itself not responsible for taking and complying with any measures against gambling addiction. The casino always justifies this with the article from the T&C that the player agreed to when registering:

"By creating your account, you guarantee the following: You understand and accept the existing risks of losing your money by using the services of the Website"

So if you want a fair complaints procedure and some player protection, I advise against doing so at Altacore N.V. casinos to play.

I guess that's why we reviewed the responsible gambling tools as "bad".