Casinoly - general discussion

If you want to discuss anything related to Casinoly, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.

Hello,

I've been waiting for a payout of €300 for a few days.

Strangely, the payout was already canceled once by the system, according to the live chat, the payment provider (Mastercard) would have refused acceptance...

Hello.

Thanks for sharing with us here. It happens more often, If I may add. Check out the forum you'll find many players from Germany, Austria, and several other countries with similar problems. Certain payment options just become unavailable.

Can you pick up a different payment option, please?

Hello I have deposited about 1k and nearly made 7k… I asked for withdrawal of 500€x2 because that’s the max I can ask per day and 2 days now without any response… Is it normal? Do you think I might get scammed?They didn’t ask for any documents of ID or anything…How much is the normal withdrawal time?

Hello there.

The withdrawal time varies a lot. Still, normally you need to be verified first, so I'd focus on that. Have you tried contacting the live chat or support? 🤔

Good day

I deposited 300 francs at Casolyno Casino with a welcome bonus and after a successful wager I won 3900 francs. Now, however, I can only pay out 500 every 24 hours, as support told me. I've been waiting for 2 days and nothing has happened. Just a confirmation email got it. Now I've read all these negative comments and I'm wondering will I ever get the money or do I have to prepare for a complaint?

The max withdrawal allowed is really low and many users report delayed payments, if you have not completed KYC they will probably ask for it and now you will have to wait for your documents to get checked and then wait once again for the withdrawal, ask support if KYC is required for the withdrawal to be processed, some casinos enforce verification after a first withdrawal is requested and others after certain cumulative withdrawals amount is reached, not sure what the case is with this casino. Since you played with a bonus, it's usually subject to further checking, which delays payments, wait 2 weeks and if it doesn't get completed file a complaint

I just received an email saying the payout was processed successfully. So far they haven't asked me about kyc. I find this suspicious. Will see if the payout arrives.

Good to know, I would recommend you verifying your account if you plan to bet there regularly, that way future withdrawals don't get delayed in case the casino tries to enforce KYC

Good morning I won on casinoly and unfortunately they don't let me have the money how can I do it?

I made a visa withdrawal request of 500 euros because the more I give that they don't allow and unfortunately I'm not getting any replies

Hello.

Well, I would like to help you, but for that, I would need further explanation.

Did the casino notify you about any complications? Has your casino account been fully verified? If so, when did you receive confirmation?

Let me know, please.

Stay away big scam

Any explanation? Are you in trouble? 🤔

Casinoly withdrawal problem plz help me 🙏🙏🙏

Hi could you describe what specific problem you have ? I can see on the screenshot that you seem to be getting kicked off the site. But it's throwing you out where you have to enter the withdrawal or what is it ? Could you please tell me a bit more ? 

I do not recommend this casino, you can only withdraw $500 per day and it takes more than 7 days to pay it (and I am still waiting for my withdrawal deposit)

Hi, I think if you have this experience, I don't blame you for not recommending the casino.

However, when withdrawals take more than 7 days have you successfully managed to withdraw before ? How long are you waiting now ?

Let me know, please. 

No, this is the first time I have made a withdrawal at this casino.

Thanks for the clarification. We give the casinos 14 days to sort out everything they need to do around the withdrawal and if you don't get the money, you can call us and we'll try to help you out. Did the casino also tell you what is the reason for the longer wait ? Since this is your first withdrawal did you need to verify ? 

These are other important things regarding the withdrawal, so that's why I'm asking.

I will wait for your answer. 

Regarding the verification, I think they ask you for it in certain cases because at the moment nothing can be uploaded, and regarding the withdrawal they say that they have too many withdrawals to attend to