Casino Sieger - general discussion

If you want to discuss anything related to Casino Sieger, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.

I've been waiting since July 5th, 2022 for my winnings to be received from Casino Sieger and it hasn't been credited to my account to this day. The payout would be approved on 7/5/22. Is it normal that it takes so long? In the chat there is always the same thing, it has been transferred and we ask for patience

Hello,

this question is more complex than it could seem, but in general - yes, it could take so long.

Depending mainly on the payment option, the verification process - it could take up to 14 days.

Assuming, that your account has been fully verified I'd give the casino a few more days and ask for some payment identification, like a transaction id.

It would be great if you could update us on Monday, hopefully, there will be no need for submitting a complaint.

Can you d that, please?

Does anyone have experience with casino sieger!??

I started playing there and withdrew 2063€ dockers confirmed everything ok but the money doesn't show up, 17 days waiting here. They claim that the money is on the way, they think I'm going to screw it up. Contacted their license. And a criminal report filed. Anyone else have any ideas? First time this happens.

I moved your post here in order to help you get further attention to this casino and your issue.

Allow me to start with the complaint you managed to submit - good work by the way.

I just feel you should update the complaint by providing all crucial information directly at the beginning,

namely: When did you submit the withdrawal requests?

Plus: when did you pass the account verification?

Because as far as I see now, you got an automatic response mentioned for players currently waiting for less than 14 full days. On the other hand, according to your forum post, I would guess the given time frame has passed. Has it?

Feel free to update the complaint using this link, please.

As goes for the casino, have you tried asking for the transaction confirmation? 🤔

If they claim the order has been confirmed, I would say the confirmation is relatively easy to provide, what do you think?

The document was confirmed a long time ago. I have all the pictures saved. I withdrew money, it was accepted but it doesn't show 20 days waiting when I ask about it, it's always the same waiting waiting waiting. I asked 4 days ago to send me a proof of payment. Still can't see that either. but I have reported this matter to the police and the lawyer. It is not possible that 20 days without any information will not show the money.

Yet many things you just mentioned are still missing in the complaint.

Provide all the information in the complaint without a delay, please. Complaints handlers have no time to spare thus, keeping them well informed is the best way to speed up the whole complaint process.

Send all relevant communications, print screens, or simple updates right away:

https://casino.guru/fi/casino-sieger-pelaaja-uskoo--etta-hanen-nostonsa-on

Do you understand what I am asking you to do, please?

Yes, I understand. I have sent...

where do you want me to send again.. do you have an email so I can put all the pictures there??

Great! Thank you very much. As soon as Veronika comprehends your complaint should be addressed directly (because the 14-day period has passed already), you'll be assigned a specialist to help you out, as well as an email address for providing additional information along the way.

I would say you are well set for now. Let's wait for the complaint update. Thanks again.

What about the transaction confirmation? Have you tried, perhaps?

I added some pictures. You can find more. My email address is eedisivac@hotmail.com

Thanks! Keep an eye on the complaint as soon as you get the specialist surely, he or she will appreciate additional pictures.

Good luck with the complaint.

I have sent them a pdf of my bank statements that the money has not arrived. And asked that they send me a picture of the account transaction that they have paid me for 5 days and waited for that too.

Have you ever received any money??

That's good - thank you for that. Yet the casino still has 4 days to sort things out without our intervention. Hopefully, they pull together and send you the money soon!

Well, this case is more than a year old, but yes, this player was paid after all:

https://casino.guru/casino-sieger-player-s-withdrawal-has-been-delayed-7

I hope the money will be in the account soon. You can barely hear anything from them. Haven't heard anything from them for 4 days now. I asked for a proof of payment and it doesn't show up either.. You just have to be patient and wait, that's what they said.. but here we've waited enough!

I contacted askgamblers 6 days ago.. casino Sieger hasn't answered anything even then. I don't see the payment receipt, I've been waiting for 7 days. Waited for the money for 21 days.. we live in 2023 it can't be too hard to pay my withdrawal.. no more answers from them other than just wait.. but I have now sent the documents there with a lawyer. And the lawyer will contact their gaming license malta. Fortunately, I'm aware of all the fooling around with the wrong person. I want their whole casino to go down



they haven't answered anything to them either. As I knew, I don't think they will answer anything to you either. They must have run out of money. But for this I want compensation from them and this will go through the court whether the money comes or not

8 days ago I asked that they send a transaction confirmation that payment has been made. I haven't received any answer. Every day they say be patient.. right now they won't even let me chat about it!

I waited with askgambler for 4 days.. they didn't announce anything and didn't answer. And the case was just closed. They said contact the chat, but it's a bit difficult when they don't accept me