Casino Sieger - general discussion (page 2)

every day the same answer and no information about money. Smells like a really bad piss!

I understand your frustration, but who can say whether some manager is truly reviewing the case or whether this is just a way of diversion!? I truly feel you, but as you said - we must wait.

It is, however, the most concerning few previous complaints were unresolved. 🙁

Yes, this case is apparently just getting around. But we're going to have a lawsuit and it's going to go really far, so surely the money will start showing up. Here, it just takes time for the matter to go to trial

4 days have passed. When are you coming??

You should have intervened when the complaint has been made and 4 days have passed ... here we have waited 5 days! The money is not visible. There is no other answer when you have to wait for more than 2 weeks and no information about the money. I asked for a proof of payment 10 days ago. It has not been possible to organize that either. Sieger is about to start pressing compensations and complaints when I contact a lawyer and their game license

Hi, have you taken any steps towards a lawsuit ?

Regarding your complaint and the 4 days, our team tries to deal with each case consistently, which is why sometimes it can take time. Veronica will get back to you soon, but she is also waiting for the 14 days mentioned in your complaint. 2 weeks is the time we give the casino to resolve this process, so you need to be patient. 

As far as the reply is concerned, I am sorry that the casino is not communicating with you, because I believe it is not pleasant. When you asked the casino for proof of payment, the casino replied, why was it not possible to provide it or did not reply at all ? 

Anyway, as I said, Veronica will get back to you soon and I firmly believe that you will manage to get some reasonable answer from the casino and everything will turn out well in the end. You could continue to update us if possible. 

Okay. I am waiting for your help. I have filed a criminal complaint. And if the matter requires it, I will take it through the courts. And yes, it's amazing when they don't even send a proof of payment.

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the same answers all the time when I ask where my money is or a payment receipt

I have been waiting for the money for almost 3 weeks. Proof of payment for 8 days. I don't get anything else from casino sieger when you haven't received a new update. Yes, I am now doing everything I can to ensure that casino Sieger is closed completely. They know how to accept money, but apparently they don't know how to pay!

After 16 days, there is still no information about the money. No proof of payment. I have filed a criminal complaint. And hired a lawyer. I have all the evidence saved, see you in court with casino sieger. Did you have a direct number for their gaming license mg? I would still contact them

once again I got this message where I just wait and wait, luckily this will end soon when in court these will be resolved immediately and not waiting

I checked your complaint - I mean, the one you submitted here on Casino Guru, it really needs your update regarding the delayed withdrawal since the time for the casino to resolve it without our intervention has passed.

I also informed Veronika, and I'm sorry to see the response from support remains the same 🙁!

There is no sense in this, no money is visible and you have to wait for the same answer every day!

This must be simply a horrible feeling! Try to keep this out of your mind if you can, we will help you, it just needs some time. 🙏

A bit difficult. I've lost at the casino anyway. And now I have withdrawn a large amount and nothing is heard about the money. I am waiting for your help with this.

According to the process, you are about to be assigned a specialist to engage in a possible conversation with the casino. This step is usually taken after the initial period of 14 days has passed. We usually try to explain that by ignoring the player's complaint or acting unfairly, the casino risks its reputation, and as a result, players may be more hesitant to register there.

The collaboration, however, is crucial hence, I pray you'll get the money soon.

Hold on!

I've been waiting for 16 days now and I can't see anything about the receipt or the money. Can you tell me when exactly you will intervene? Or do you have a direct connection to Malta? That I would call about it

to be honest, this casino Sieger is now evading the issue... we've been waiting here for 17 days and it can't take that long to send the payment receipt. Since they haven't paid, they can't deliver the receipt.. yes, someone should intervene in this! It's been a complete joke

I understand that you're angry and that it's tiring. If nothing progresses Veronica, who is handling your case, will try to help you and will take your complaint further. You need to be a little patient, because our team is dealing with a lot of complaints.

Anyway, I hope that the situation will end as soon as possible and especially happily for you. For the time being, we have to keep a cool head until your complaint proceeds further. I believe that your money will come from the casino and the complaint will no longer be necessary. Whatever changes, don't hesitate to let us know.

I haven't received any response from them for 2-4 days now. They probably think I'll forget the whole thing.. they won't take me on chat or send me an email at all. The money was withdrawn on 22.8 and nothing has been heard from them.