The player from Germany requested a withdrawal 9 days prior to submitting this complaint. It has not been processed yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.
Casino Sieger - Player’s withdrawal has been delayed.
Amount: €600
Casino Sieger
Safety Index:Below averageSafety Index
Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 year ago
Public
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1 year ago
Translation
On July 5th, 2022 and July 6th, 2022, 2 withdrawals of €300 each were approved, but to date no withdrawal has been posted to my checking account. Casino Sieger's chat always says the same thing that it's been transferred and you should be patient, but I find that a long time for this transfer time. I feel confused and would like to ask you for help.
Do you think it's really paid?
Automatic translation:
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1 year ago
Dear m4d6p4tyvb,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. If you don’t receive your winnings by then, please, let us know and we will try to help you. Thank you for your understanding.
Best regards,
Kristina
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1 year ago
Translation
Hello,
the profit has arrived in my account.
Automatic translation:
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1 year ago
Awesome news, m4d6p4tyvb. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.
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