Casino Orca - general discussion (page 2)

I understand and I don't blame you? What you need to do is stop protecting these casinos by removing honest user reviews.

With all due respect, most of us here probably play well a lot more than you who work here, we point out clear signs of fraudulent activity but these must not reach the public through our reviews. It doesn't matter how "safe" a casino is if it blows the player with these things.

"It is obvious for you, frankly. It is a collection of posts and words."

Thats how you see it. I provided information about clear signs on the Playngo slots that they are not legit. You probably never even played Playngo slots (or any slots?) so you dont understand what Im on about. You probably didnt even compare side by side?

And yes our losses pay your salaries. With 101 people fully employed there must be a huge steady flow of money. That takes away any credibility this site could have had, sadly.

Yes, I stick to it! Every casino is a scam! A company that first makes people addicted to it and then robs them! What else could it be? There can be no more fraud! They should all end up behind bars! They are ruining our future and that of our children! Do you know how many people have gotten into debt in the last 15 years because of online casinos? I think you know that very well! All of these online casinos should be banned. Then no one will need sites like Casino Guru or anyone else! Go to work honestly and see how you can earn your bread honestly and don't steal it from the pockets of addicts! Bye

Good day to you!

The explanation for your rejected reviews is in this whole conversation, I'm afraid. According to the system, you got this

"Hello, and thank you for your review. Based on your accusation, it would be best if you could send us any kind of proof you have about those fraudulent activities via complaint (https://casino.guru/complaints). We do not intend to confuse players by allowing such statements. Kindly note that we can retroactively accept your review based on those pieces of evidence. Thank you for your understanding."

I'm sorry because I know you won't agree with your principles. Everything I said so far is mostly also applicable to user reviews. This particular one is about you accusing the casino of providing fake games or manipulating RTP somehow. Mostly, this kind of opinion is submitted the same way. Which almost always prevents us from accepting them. When you say, "These are fake slots, not loading from the provider source. The rtp % has been removed from where it should be on PlayNGo" You really had to find a way to present proofs; otherwise, your concerns and opinions will stay on the forum only.

We will be more than pleased to accept it and look into the entire situation, at least to the extent that we are able, once you have demonstrated everything you have been discussing in the review. Just like I have been saying all along.

Compile your supporting documentation, file the complaint, consider what I have said thus far, and then we will see what happens. Will you proceed?

I believe that carrying on in this manner is futile. Simply stop playing and look for something else to do if you think all casinos are scams. I see that your problem probably goes deep, so the least I can do is to close your Casino Guru account to relieve any stress you might be experiencing from using our casino-focused website.

Please take good care of yourself.

Yes, we make money.

I've seen many players argue that our methods are unfair simply because we concentrate on casino-related content. I know that having your reviews rejected makes you unhappy. Please read my previous response; even though you sincerely believe what you wrote, we simply cannot approve something like that. Such viewpoints are appropriate for the forum. I took a long time to thoughtfully respond to your post, outlining our thoughts on how we think casinos handle the games. Additionally, you had personal experience dealing with the game provider.

Therefore, if you insist that this is actually happening in these casinos, you simply need proof; we are unable to provide it for you.

Now sure whether it helps, but we, for instance, also reject reviews solely focused on the fact that the player has lost or won. Losing or winning does not describe a casino's pros or cons. The very same principle, if you ask me.

The Safety Index and user reviews must be reliable, so we must take into account whether other people may rely on what is said. However, keeping all of our discussions open on the forum shows that we value the opinions of the players. I hope you will see that when it comes to suggestions that casinos are manipulating the games or RTP, we must be sure first. Just as we explained to you.

THESE SLOTS ARE FAKE AND CASINOS ARE SCAMMERS. STAY AWAY PEOPLE.

I apologize, but this conversation is not even close to being civil. Although I have been very understanding with you, I will not put up with your baseless, false accusation against Casino Guru that you made on our own forum. As with the other mistaken user, I will permanently ban your account if you are unable to control your emotions.

Fallig into blind accusation may help you feel better, which is great, but I won't waste more energy to face something you're making up out of frustration - this far from discussing fake slots and your other assumptions...

Respectfully, there is not much more to say given what we have already covered.

Unfortunately, take that as your last warning.

With all due respect Radka. The allegations are far from baseless or false. I'm perfectly fine thanks. It's not me who can't control my emotions 😉 You were simply seen through. Good luck.

Glad to hear that! So shall we pass the idea that we are paid by the casino to cover something? I hope we could. 🙂

Yep. Since you refuse to see these gross deviations in the slots and ask me to provide proof when I have already listed several critical points, in the long run it will be like this.

Let the people's voices about the casino be heard, I hope more players are not tricked into depositing money at casinos like this. But CasinoGuru doesn't want that, these casinos probably belong to the top of your financiers.

I won't keep repeating that posting assumptions on the forum has little to do with proofs. Despite the lack of solid evidence to back it up, you have chosen to insist that your opinion is correct. Giving you the opportunity to prove your claims implies that we receive payment from casinos, which is obviously not just a dead end but also the last drop.

I bet we both have seen that coming. I'm banning your account because these blind accusations against Casino Guru won't be tolerated any longer.

Stay well.

I can't understand how this casino can be rated so high... First of all, all the rules are in English. If you are in a Spanish-speaking country from which it can be accessed, I don't understand why it is not translated like the rest of the page... They give you 50 free spins, but whatever you win, you first have to deposit to withdraw (it's the first time this has happened to me in a casino), a maximum of €50 (I can understand that). Oh, and the minimum deposit is €20 (because you tell me the amount is €5 to withdraw, you say, well, okay, it's only for withdrawing, supposedly then I don't understand anything).

I have complained to them and they are not going to give me what I have won, well I have won a lot more. But I only ask for the €50 that I won...

Therefore I am going to sue the casino for not even deigning to translate the rules of the page (the rest of the page is translated, strange, right?

Hi, it is customary that the Terms are mostly in English because this version is always considered the one to follow in every casino. In some translated Terms, for example, not everything was always written the same way as in the English version, for example regarding bonuses, and various problems arose. 

As far as the bonus is concerned, it is common from FS that they have a maximum cashout. I believe you would find something like that in Terms and it's not unusual.

Regarding the withdrawal, if it was your first time withdrawing, it's common for players to make a verification deposit, so I wouldn't see anything unusual there either.

Anyway, why doesn't the casino want to pay you even the 50 you are entitled to? 

1..I agree to the terms and conditions, which are in all casinos.

2. What I do not agree with is that on a page that can be accessed from a Spanish-speaking country, only one part of the page is translated and the most important part (from my point of view), the terms and conditions, is not translated. It seems strange to me, to say the least.

3. I partially agree with the verification of the payment method, but with €1 you can verify it anyway. The minimum €20 to withdraw is not very normal (my point of view).

4. If you are able to find out why they don't give them to me, you would know more than me... Because I have done everything in the terms they specify.

5.By not playing at that casino anymore

But let them keep my €50, I'll at least try to get the pages translated at least.

Oh, and sorry, not all casinos, to say the least, have their pages in English. I've played in quite a few and this is the only one I've had problems with.

As you say, the translations do not translate literally, so what happens to people who do not know English? How do they not understand?

I surely do understand your points here. It really would be handy if it was all nicely translated to your language, of course.

Just always keep in mind that if you or anyone else don't understand the terms fully, it is always good to ask the support, and they should explain everything properly. They are trained to do so.

I hope you find a casino where you'll be more satisfied, though.

Have you done so already, perhaps?

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