I understand that, but did you ask them if the limit can be increased somehow ? Of course, if they have them like that and they stick to what they have written in the terms and conditions, then there's probably not much to do. The important thing for me would probably be that the casino actually pays out the money and doesn't stop it.
Oh sure, that's a shame because if you don't agree with the casino on some individual limit or payout, then there probably won't be much to do about it. I know that they probably wouldn't want to pay you large amounts, but then again, if it were to increase at least a little, it wouldn't be bad. Do you also have a VIP manager assigned to you if you are a VIP? Maybe it could be worked out with someone like that.
yes, it's true, it can be seen that I'm delaying it to lose it, but they send the money continuously. Unfortunately for them, I won something again, so I already have 5 million 🙂
ano platí, je vidět že to zdržuji abych to prohrál, ale průbežně peníze posílají. Bohužel pro ně jsem zase neco vyhrál takže uz tam mam 5 milionů 🙂
Okay, so it's necessary and they asked for some documents. Has it moved any further or is their casino still just check documents?
As I already told you, you can't withdraw without going through either normal or supplementary verification, so you need to get yourself set up for that process first.
Well I was going on what you wrote at the beginning that you have a problem with identifying and withdrawing, so I guess I'm a bit confused.
Since the casino hasn't asked for any documents, I guess they don't need them yet.
How long are you waiting to withdraw?
Well it's not an extreme time yet, so try to be patient, inform yourself about your withdrawal and if nothing happens we will try to help.
But it is important to say that we give casinos 14 days to sort out everything that needs to be done.
Hopefully it won't take two weeks.
Hello,
One point, if I may: in such a situation, I would immediately start asking the chat or contacting them through social media or any other way.
Keep sending emails for a few months without a response and expect different results; it feels weird if you really expect your account to be closed. According to the terms and conditions, the email support@cashed.com should work, but if it does not, I would start asking questions. In my opinion, the responsibility lies on both sides.
Thank you for bringing this matter to the forum, though. Can you try the chat, please?
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