Boomerang Casino - general discussion (page 3)

Just hold on!

I imagine it must be difficult, but you are not alone in this. I'd say there is a fair chance that, through communication, a fair solution will be reached. 🤞🤞

Hi. I doubt reaching a compromise.

Hope dies last so until the case is closed try to think at least a little positive even though I know it is not the easiest. I firmly believe that this situation can be resolved. Good luck. ☘️

Hi everybody. For today, everything is unchanged, waiting for a miracle. I added 05.12.23 -2 documents at the request of the casino, they were not immediately rejected and thanks for that.

Hello. This is quite positive news, isn't it?

Once the verification is done, and I hope you will reach this stage, please don't forget to update the complaint as well.

As far as I can see, with a certain bitter taste, I was quite close when I was considering the issue. 

"According to our Terms and Conditions, each customer has to provide us with the documents which verify their identity.

Since residents of Russia are not eligible to register on our site according to the Terms and Conditions, and you are not a resident of Finland, you should have provided a document confirming your stay in Finland, as during the registration you have mentioned that you live in this country. It can be a utility bill (water, gas, electricity), cable TV/cable phone or cable internet, bank statement, or any document issued by the government, showing full name, full address, and issue date, not older than 6 months."

With luck, not just you but also other players will benefit from knowing the differences now.

Let's hope you are just a few (working) days from the final solution. 🤞🤞

I provided them with documents that I am not a resident of Russia (I stay in the territory for less than 180 days a year). and there is nothing good. They are demanding gas bills and statements from Finland again.

And it is great that you updated the complaint. Because the latest development from your side was not pretty obvious. Frankly, I think the point is still the same: local laws versus terms and conditions.

How about this point, the representative mentioned?

"You were advised to contact the local municipality and request a document on confirmation/registration of the place of residence. We hope you will manage to provide us with requested information which is necessary for your successful verification."

I have a feeling this might also be an issue for you. On the other hand, I can't tell for sure, so feel free to remind me, please.

I repeat once again, I am not registered here, I have no property and I do not rent a living space. I am provided with living space by the company where I work. And even when going to the municipality, they will ask me if I feel well, that I want to register and pay bills with free housing. By the way, my casino contract is also not suitable, since it is not signed with a Finnish company. It turns out that I have to work at my place of residence. The terms and conditions say "must upon request", but there may not be a request, but the casino insists on these documents in principle, knowing that I cannot provide them. The KYC procedure is primarily aimed at preventing money laundering and combating the financing of terrorism. I submit fewer documents for a Finnish residence permit than I have at the casino at the moment.

This verification is quite complex. Do you have no other possibility to obtain a comparable document ? 

Anyway, you still have an open complaint and I want to believe that this saga will eventually be resolved and everything will be fine. If you manage to get any new information please let us know. I'm curious to know how this will all end up in the end. I firmly believe it will be good.

Believe me, if there was such an opportunity, I would certainly take it.

Let me explain this way, my salary is 2500-3000 € per month. at that time, my winnings were 4-5 monthly payments. wouldn't I have made enough effort to get them. And yes, the complaint could rather be closed as unresolved. although, the casino may roll out 2-3 points that I allegedly violated and the complaint will go into the category of rejected. I don't see any other options. It was a pleasure talking to you and thank you for your support.

I can certainly understand that you would reach for that option if you had it. 

However, let's wait and see how this complaint turns out. I don't want to pre-empt the outcome, although I'm also a bit worried about how it will turn out. But whatever the outcome, the players will be able to see what situation you dealt with and how it ended up, so I understand that it may not mean anything to you, but if it was to help even one person, I think it was worth it. I hope it can be resolved somehow, although I can't think of what would have had to happen for that to be the case. Anyway, I'm still keeping my fingers crossed for you. Take care. ☘️🤞

Good afternoon. Well, that's the end of our story. The casino has closed the account. Just a thief.

I didn't expect that to happen. Did the casino give you any reason why they blocked your account ? 

Anyway, it would also be good if you answered Nick's complaint. You can do that here. 

I'll wait for your reply.

Hi Jaro. As I said, we just found a reason to block it. This was initially understandable. That is, if you have all the documents in order, but there is no registration: "we do what we want." And I would recommend that players do not pay attention to this casino.

It smells like the "administration decision" an optional reason casinos use when a plain explanation is not an option. With the extremely long verification and the mention of refunding deposits, I guess the casino finds you suspicious somehow and no longer wishes to offer its services to you.

I'm not saying you've done something wrong, it's more like trying to explain that this is one possible scenario.

Don't take that as a justification, please. I wish we could help!

The casinos have been trying to block me for a long time, since I have a Russian bank address. I provided them with a passport that I have not been a resident for more than 3 years. There's probably nothing you can do to help. It's a pity that I didn't know about the existence of your site before, where you can see not only the casino rating, but also read reviews about it.

In order to be fair, I'd like to bring up a reason why your account was closed. If I'm not mistaken, It was you who updated the complaint like this:

"Hi Nick. They blocked the account, they say it's been more than 30 days and this is a violation of their terms and conditions. Allegedly, they have been trying to verify me for so long. "

I'm now wondering whether there is a solution to this not-so-clear situation. 🤷‍♀️ Let's wait for Nick to update the complaint a bit further.

Hi. Yes, it's mine. Agree that any person can be brought under this condition, even with all the documents. Just delay checking the documents or as it was with me : they didn't like my address on the bank statement.

I would like this situation to be resolved because I know it's certainly not pleasant, but we'll see what Nick has to say about it. Until then, we'll probably have to wait.