Hello, did the casino tell you why your account is blocked ? It is important to know the reason so that's why I'm asking. Could you please tell me something more that I could grasp and therefore how did you get into this situation ? Did you play with any bonuses ?
yes casino tell me that your account is block and casino tell that i
break rule no. 10.1 nothing else , no i did not play with any bonus
15 days ago i opened my account please help me
"10.1 The Company has a strict anti-fraud policy and utilizes various anti-fraud tools and techniques. The Company considers the following actions as fraudulent including, but not limited to:
participating in any type of collusion with other players;
development and use of strategies aimed at unfaithful bonus abuse;
fraudulent actions against other online casinos or payment providers;
provision of counterfeit documents;
use of stolen cards;
creating more than one account in order to get advantage from the Company’s promotions;
provision of incorrect registration data;
provision of counterfeit documents."
I found this under 10.1. So the casino didn't tell you specifically what you violated, yes ? Do you have any guesses as to what it might have been ? Do you happen to have anyone in your area who also has an account at this casino ?
If you don't think you have broken anything and you don't know how to get out of this situation, then you can file a complaint with us and our team will investigate everything and see where it goes.
Let me know how you decide.
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