Blockbets Casino - general discussion

If you want to discuss anything related to Blockbets Casino, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.

Blockbet is the best project ever

Blocksbet is one of the best casinos, amazing project!

Hello, seems our findings abou this casino are not in the same tone. 🙂

https://casino.guru/blockbets-casino-review#tab=js-tab-detail-homepage

Would you mind sharing more about this awesome project, please? How much have you deposited, for instance? What about the support: is it good? Is chat available at all? Just add something so we know you actually play there, if you catch my meaning. According to our findings, the States are restricted from its services. What do you say about that, for example?

Hey. What about you and Blockbet? Any details aside from such prasing? Don't hesitate to tell. Good details from honest players are always welcome. Care to add a screenshot perhaps? 🙂

This is the best casino I have ever seen and attend too all my life. More grace to your struggles

Hello, I could also use more details than just things that are generic. It would look more credible than one sentence from players who have the same country. 🙂

I don't want to sound cheeky, but it looks a lot like my own advertising 🤷🏻

Good afternoon

I'm a player from Portugal and I have a complaint about this casino:

I opened an account about 1 month ago. After reading the Casino's terms and conditions and considering that there was a contradiction between:

"5.1.2. Using the Service if online gambling is prohibited for residents of your country or for anyone within your country;

5.1.3. Using the Service if you are a resident of, or accessing the Site from, any of the following countries: United States of America and its territories, France and its territories, Netherlands and its territories, and countries forming the Kingdom of the Netherlands, including Bonaire, Sint Eustatius, Saba, Aruba, Curaçao, and Sint Maarten."

and

"6.4. Citizens of certain countries, including the United States, Ukraine, France, Italy, Afghanistan, Lebanon, Syria, Jersey, San Marino, Armenia, Belarus, Russia, Kazakhstan, Azerbaijan, Lichtenstein, Montenegro, Andorra, China, Taiwan, Puerto Rico, Portugal, Mexico, Belize, Bolivia, Iraq, Iran and the Cayman Islands, are not allowed to create an account and deposit money on the Website.

I asked Blockbets customer support whether in fact Portugal was a restricted country or not, and received the following response (I have a supporting email - Ticket #245):

"Hey there, sorry for missing your chat. As we are a crypto casino we do accept players from Portugal. The terms & conditions are just to be safe in front of regulators I guess. The only countries we restrict from playing at our site is the USA, Netherlands & Cyprus.

Feel free to join us and let me know if you have any further questions :)

Best regards

Jason

BlockBets Casino"

After this answer, I was enlightened and made several deposits, and in one specific case, around $950 earned through a bonus was taken away from me, for not meeting the $2 maxbet requirement. Even though I wasn't happy, I understood the reasons and the initial deposit amount was returned to me and they even took the time to give me a symbolic rackback amount.

Meanwhile I received several emails with offers and even that I would have a VPI Host as I was reaching level 50 in the Vip System.

When you Register, i can confirm your Portuguese Phone number and also choose Portugal as your origin country (even tought you cant play pragmatic for example). But the website says VPN Friendly, so no problem...

I submmited my ID (for KYC purposes), and my portuguese ID was accepted (email proof also).

Yesterday, also during a bonus, I won $ 24000.00, and I was left with

$ 26000.00 after finishing a wager of $ 21500.00.

Deposits have always been made in crypto.

I tried to make a withdrawal of 1000.00$ and today I had my account closed by Blockbets and an email saying that the account had been closed for disrespecting the aforementioned clause 6.4 related to my country of origin and obviously I lost access to around 26000.00 $.

Therefore, I would like to obtain your assistance in resolving this situation. The terms and conditions are in fact abusive and contradictory as I have demonstrated and my Nationality was only a problem after i Win a big ammount of money in slots. Even in the review of the withdraw made before, nationality was not a problem.

P.S. - I visited several review sites, including TrustPilot and 95% of the positive reviews are fake.

Their Curacao Licence presented on Website, ended last August.

Yes, that's what it looks like to me too and that's why I asked more questions. But if the players don't answer more, everyone has a chance to make his own picture of how it is. We try to eliminate such things as much as possible. 🙂

Hello, after all I've read it's quite strange that the casino allowed you to play here. Did you use a VPN right from the start or not ? Besides, if you asked if players from Portugal can play and they said yes, then it's the casino's fault I guess. Also, if you passed the verification without any problems, then I don't see where the casino shouldn't have paid you if they accepted deposits. This casino is not the best choice and the license you mention is Costa Rica.

I was going to recommend a complaint right away, but I saw that you have already opened it and are waiting for a review, so I hope that it will be possible to help you and it is good that you have kept the evidence. 

I'm curious to see how it turns out in the end and how it will be resolved. If you have anything new, be sure to let me know.

I'll keep my fingers crossed.🤞

Hello,

Have you received all your winnings?

Regards

Hello Mixer

On the verge of receiving nothing, I accepted the casino's offer to receive the 25k in crypto from the casino (in the process of being re-launched).

It could go well or very badly... we'll see.

Hi, why do you ask, do you have some money here or did you decide if you want to play in the casino and you needed to know if the casino pays out? 🙂

Could you let us know if you managed to get them all and if it went smoothly? I'm sure more players would be interested and maybe this information would help them. 

I would be grateful. 🙂

what strange types there are, why do you even contact me if you don't want to help or state your opinion correctly, I can't understand people like that. why are you asking, what kind of statement? what would happen if you gave the correct answer to the question? after all, it's up to us whether we believe you or not. the first time I withdrew $300 in crypto and it was no problem, but today I made my second deposit of $26 and wanted the 300% bonus that came via email. but when I noticed that I wouldn't get the bonus by entering the code because the system didn't recognize it, I notified customer support that they should please book the bonus manually for me as it wasn't accepted.

Stella from live chat ignored me for an hour, whereupon I sent an email to support saying that customer support was ignoring me and had not credited the bonus. I think my letter made her nervous and now I have to wait for the manager, but in that sense I could ask for a refund, maybe not, I have no idea. What I am trying to say is that they do their own thing, and as it was only a medium amount in my case, I was lucky. You can see how support behaves, sometimes this way and sometimes that way, probably always depending on the day. But in your case, with such a large sum, I am really sorry that you have such bad luck. Nothing happens for months and if you get lucky once, you meet people like that. I can also see that you are a high level player who can push the limits, so I would only advise you not to play in an online casino, but rather go live in a hall. No matter which casino it is, with these amounts you will always have problems. I tell you from the bottom of my heart. And good luck

Even though I am not sure if you are trying to reply to someone's post or just writing this in general, I need to ask what exactly your post is about.🤷‍♀️

I could only understand that you didn't get some bonus. Right?

What was the reason for it, though, and did you solve the problem with the support already?

It was mainly about the bonus, the following morning I found out that she wasn't authorized to make any changes to players. My biggest problem that morning was that I didn't get an answer to my question about why and what I didn't get the bonus. When support was busy and the other group came, it didn't even take 10 seconds for the bonus to appear, she didn't answer me, she could have said she wasn't authorized, right? And the Mixxer made me nervous, I'm not entirely sure but you and Jaro had asked if he could add screenshots or something similar but nothing came and I couldn't understand why not

You are also right that I sometimes interfere somewhere, which I also struggle with and I absolutely cannot accept injustice. That is why I try to share my experience in casinos, be it negative or positive