Bizzo Casino - general discussion (page 2)

Just for info. It took quite a while for my BIZZO casino account to be verified. Once I had the account verified, the payouts are quite fast (I always picked up a maximum of 15 minutes for skrill. It's not a turnaround, but it's still relatively fast.) I know it should always be in this sequence (a lot of players have it the other way around. I also belong to them sometimes) but here I would really recommend taking the verification time first. Otherwise, from my point of view, the casino has nothing to complain about, the chat responds, the offer of games is wide and it has not happened that the site would meet. I would give 7 points out of 10.

Hello and thank you for the useful summary.

They illegally confiscated NZD 3,500.00 from me and literally invented a new conversion rate from EUR to NZD. For them 5 EUR / USD equals 6.5 NZD / AUD / CAD !!! I have respected the maximum stake value as per notification received by email at the time of deposit with bonus, value indicated in 5 EUR / USD or the equivalent in NZD. Well I played with maximum stakes of 7 NZD = 4.35 EUR respecting their terms and conditions but they still confiscated my winnings. What about dishonest to the last! The complaint presented was rejected without a logical criterion other than reading a page which states something that is not true in reality! I will contact the relevant bodies in Curacao directly. Since I can not post my bad review on the site I am attaching it here!

Hello,

allow me to post the complaint's resume here:

"Sadly, since I clearly see that you breached this term numerous times, there is not much I can do to support your case at this time. I would strongly recommend reading all the T&Cs carefully before you start playing to avoid any misunderstandings in the future. Casinos try to design their bonuses to be as attractive as possible, but the rules must always be followed. Please do not hesitate to contact me if there is anything else, I could do for you in this matter, otherwise, I will be forced to reject this complaint. Thank you for your understanding."

Hi Radka,

the terms and conditions of Bizzo casino and National Casino report conversions from EUR to NZD / AUD / CAD FAKE. Do they allow you to play EUR 5.00 as a maximum bet and do not allow you to wager NZD 8.00 which is the equivalent in currency? What are these rules !? Check on Bet22 and Bet20 (same ownership and management) and see if the maximum bet matches these casinos! It cannot be accepted that you can play in EUR more while in NZD less because the rules apply to everyone and must have correct and updated values approximately at the current conversion! These clauses are unfair and do not indicate the exact conversion that should be made in the name of fair play which is not respected here. ALSO I HAVE ALWAYS PLAYED WITH BETS OF 7 NZD ON ALL THE CASINOS JUST MENTIONED INCLUDING NATIONAL CASINO WHICH HAS THE BET LIMIT UNJUSTLY SET AT 6.5 NZD (4.37 EUR) AS AT BIZZO, REGULARLY COLLECTING THE REQUIRED WITHDRAWALS. ALSO ON BIZZO CASINO ABOUT THE WITHDRAWAL REQUESTED FROM ME THEY HAD CANCELED IT WITH A NON-EXISTING JUSTIFICATION BECAUSE ACCORDING TO THEM I HAVE NEVER DEPOSITED IN BITCOIN WHEN INSTEAD IT IS 2 YEARS THAT I DEPOSED WITH THIS METHOD AND THE LAST DEPOSIT WITH WHICH I WAS DEPOSITED COINBASE (BTC)! THEN THEY "FOUND" THAT I PLAYED 7 NZD OR 4.37 EUR and they unjustly confiscated my winnings !!! ON THE NOTIFICATION RECEIVED IN MY EMAIL WE READ THAT THE BET MUST NOT EXCEED 5 EUR / USD OR THEIR EQUIVALENT. EQUIVALENT MEANS SAME VALUE IN DIFFERENT CURRENCY. DOES IT SEEM THAT 7 NZD MAY BE CONSIDERED MORE THAN 5 EUR WHEN THE CURRENT VALUE IS MUCH LOWER?

Hello,

I see your point. These casinos are not capable of forbidding higher bets than their own T&C applies. That's not ideal but can be avoided by any player who reads these T&C in advance, I'd say.

You have already posted 58 complaints so far, so please, do not act so surprised. You are an experienced player at least. Don't you agree?

The limits of the maximum bet in Bizzo Casino and National Casino are not regular, those of 22Bet and 20 Bet instead exactly respect their equivalents in the other game currencies. These limits should be uniform across all four (4) casinos that are operated and administered by Techonsolutions Group NV. This is the substance.

I can't understand why would you take care of any sister's casinos terms and conditions. If you play in casino A, T&C applied in casinos B, C, and D - don't play any role. Even if it is the very same group. It's obvious, I'd say. Allow me to remind you here:

"Please, read the T&Cs that the casino shares on its website (not the sister casino website) carefully next time and we would all appreciate it if you stopped finding excuses for your own mistakes. After gathering all the necessary information I am forced to reject this complaint as unjustified. Thank you for understanding."

There is nothing more to say, I think.

Because the equivalent of 5 EUR in NZD is certainly not 6.5 but 8 !!!

There is nothing more to say I think.

I really think there is nothing to be said further 🙁

Allowing a player to be able to bet no more than 5 euros and refuse a bet of only 7 NZD or the equivalent of 4.34 euros seems to me quite dishonest and legally punishable! THE CONDITION IS VESSATORY BECAUSE IT IS INCORRECT OR UNJUST IN ALL ITS EFFECTS. THE LAW IS EQUAL FOR EVERYONE AND SO SHOULD BE ALSO FOR THE CONDITIONS REPORTED BY THESE EMERITED CASINOS. I WILL CONTACT DIRECTLY THE CURACAO MINISTER ANTHONY BEGINA. BEST WISHES.

For information, I inform you that the casino in question has accepted my complaint having written directly to the Curacao Online Gaming Commission and the winnings were withdrawn regularly on the day:

Good life Radka and Kristina, thank you very much Igor !!!

Hello, Igor.

That's good news indeed. And I'd say that it's obvious, that you were paid because you submitted complaints and then turn to the licensing authority. It just happens when the casino decides to clear things with the persistent player - in the end.

I'm pretty sure you have this kind of experience already.

According to the Terms and Conditions, I'd still say they did you a favor:

1e. The maximum bet with an active bonus is 5 EUR / 5 USD / 50 NOK / 6.5 CAD / 6.5 AUD / 6.5 NZD / 20 PLN /125 CZK / 600 JPY / 30 BRL.

Dear Radka,

it is not a favor they do me but it is called a vexatious clause when a term, IN CASE OF THE EUR IN NZD EQUIVALENCE, does not respect the law which is the same for all players and the undersigned has managed to enforce it by reporting the failure respect for those principles of fairness and transparency that should always be respected in online gaming and beyond! I reiterate how the conversions or equivalences from EUR to NZD / AUD / CAD adopted in this casino and similarly in National Casino are unfair and completely wrong, as opposed to what happens in other casinos of the same company 22Bet and 20Bet where they are reported and applied correctly. I ALSO KINDLY ASK THAT MY CLAIM CLOSED WITH A POSITIVE OUTCOME BE MARKED FROM UNJUSTIFIED TO RESOLVED BECAUSE CARA KRISTINA OBSTINATES TO CLOSE THE REOPENING OF THE CASE AND TO UPDATE THE STATE OF THE SAME.

Best wishes.

Hello,

thank you very much for your concern. Even though I can't read in the Italian language, I will certainly ask Kristina about the situation. 🙂

Have a pleasant day.

Hello,

we discussed your complaint during the reputation call where we try to solve players' issues and we decided it will be only for the best to contact the casino and seek their opinion on this matter.

Dear Igor,

we just received information from the Bizzo Casino that confirms your statement, hence we changed this complaint to resolved.

Thank you and have a nice day.

They confiscated 2880 euros from me saying that I used more than 300 euros in betting while I did nothing like that I am waiting for the analysis of the account to see what people will send me they are funny it is not worth it you save money and they just do not give it

Hello. did anyone have a similar problem? out of nowhere after a series of winnings on the slot machine I suddenly see that my balance somehow mysteriously disappeared, which confirms the record of game history, which does not record the balance but the bet and eventual win, which is easy to calculate and this really really around 6-7 thousand CZK I had 1600 CZK in my life after leaving the game, I have never experienced such a thing and that such a bizzo casino should be needed in this, I do not believe that I am there as far as deposits / withdrawals are concerned about 30k in addition, this is not in my head ... I was given a code to request progress information. I'm curious so I had to confide here maybe someone experienced something similar. and still off topic .. VIP manager. What can it be abused outside of bonus requests? which is only worth something in the casino 22 bets, but maybe the manager can do other spells than bonuses without a spin ... thanks for any reactions. peace'n'love SJsnoopy

Hello,

how are you doing?

Have you received the analysis you mentioned? What about your winnings?