Betplay.io Casino - general discussion

If you want to discuss anything related to Betplay.io Casino, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.

I am not looking for the money and did try to activate the bonus, but the fact they made my account transactions disappear and made it seem like I never deposited as well as lying but the support with proof and blockchain proof money has been sent from my wallet to there casino. Thanks in advance.

I just want this to be public because this casino is a terrible one since the staff and support lie and they have a fake deposit bonus for select few accounts. Another point is they manipulate user data on their website to fit their unethical ways.

Best regards

Hello,

Everything is public here and complaints are not an exception. Don't worry.

All players can view your complaint here.

If I get it correctly, you'd deposited via the crypto wallet and tried to activate the bonus. Then your deposit disappeared from your account balance and you did not get the welcome bonus. Am I right?

Well, I'd say that only evidence can prove what did happen. Anyway, it's a fresh casino so it's good you submitted the complaint, we shall see how will the casino respond to this issue.

Thank you so much.

wish you well!

Hello,

be well too!

Petronela is waiting for your response, you can do so here:

Hello all players, unfortunately the casino and the support are not working properly I lost 3600 euros there in a few days playing at low stakes I got only two additional bonuses in one 40 euros in the other 1 euro, I contacted them and claim that I am not entitled to anything, not even a bonus on the next deposit or you don't know, maybe contact the owner of this casino or some institution that would help because I feel cheated by this casino and I have evidence will someone help? Thank you and good luck in the game.

Hello there.

Could you explain what makes you feel cheated, please? I honestly can't tell for sure at the moment.

One way or another, there is a place called Resolution Center through which all players are allowed to submit a complaint completely for free, and I see you have taken advantage of that already.

I could not find further details in the complaint itself, hence I'll wait for every update.

Could you tell me if this casino is legal?

Thank you.

Hi, according to what I've seen the casino operates without a license and doesn't even accept players from Spain, so if you're deciding whether to play here or not, I wouldn't do it so you don't have any problems. 

You can check the Terms and Conditions to see if that's the case and if anything has changed, but the casino shouldn't take players from your country.