Betplay.io Casino - Player has issues with casino's bonuses and support.

Hello all players, unfortunately the casino and the support are not working properly I lost 3600 euros there in a few days playing at low stakes I got only two additional bonuses in one 40 euros in the other 1 euro, I contacted them and claim that I am not entitled to anything, not even a bonus on the next deposit or you don't know, maybe contact the owner of this casino or some institution that would help because I feel cheated by this casino and I have evidence will someone help? Thank you and good luck in the game.

Dear piotrslusarek11,

Thank you very much for submitting your complaint. I'm sorry about your negative experience with Betplay.io Casino. I'm afraid I will need more information regarding your problem. Do you feel cheated because you lost 3600 euros, or because you are not entitled to get a new bonus from the casino? Please elaborate.

I will be waiting for your reply patiently.

Best regards

Veronika

Dear piotrslusarek11,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.