Betonic Casino - general discussion (page 4)

Thank you for the answer, yes, I have already written to all existing e-mail addresses for them, but the answer is always that there are many payment requests, but they are speeding up the process. I have submitted the documents for my account but they are still checking.

Despite the bitter taste, I'd say this is at least a reasonable explanation.

It actually makes sense... There is less time to finalize KYC and proceed with the withdrawal once the casino lacks the manpower 🙁.

I suggest giving it up to 14 full days to speed it up more than I would consider submitting a free-of-charge complaint. Are you familiar with our Complaint Resolution Center, by the way?

Unfortunately, I don't know him. But they rejected my payment request. they referred to this, but it is not true

Hello. Do I understand it correctly that you played with a bonus and the casino is now saying you breached the Terms and Conditions of that bonus, right? Are you aware of doing so?

As Radka mentioned above, we have a great team in our Complaint Resolution Center. If you like you can find all the useful information how to file a complaint in this guide.

Whenever you decide to do so, just use this link and of course do not hesitate to ask any questions.

Hello Jerry Casino, I hope you are well. I have a complaint that I want to file on this site. I made a bet on a sport and my last bet won and the signer says my bet is a loser and I saw the result of a match on all the sites I saw that my last bet won and the signer says your bet is a loser.

Hi, you write under casino Betonic and you mention some Jerry, could you show what it is because the only one I found here is this- Slotjerry casino.

Regarding your problem, I must disappoint you, but at Casino Guru we don't deal with sports betting, because we don't have the experts or the insight to assess such cases.

So I will try to help you as much as possible by sharing some pages where you could file a complaint and hopefully they will help you. 

You can find them here: 

https://www.bookmakers.bet/submit-a-complaint/

https://www.top100bookmakers.com/contact-us/

https://www.sportsbookreview.com/sportsbook-complaint/

If you get a result or an answer, feel free to let us know if you have managed to solve the issue.

Wish you luck. ☘️

Very negative! I played with my own money, without bonus promotions. I wanted to pay out my winnings, I was getting false hope, and now I'm waiting over 7 days for the payment

Hi, we give casinos 14 days to make a withdrawal. 

However, based on the safety index, I would say it was not the best choice. 

Can I ask if your case is also related to sports betting or not ? Do you have a verified casino account ? 

Anyway, I saw that you managed to file a complaint, so when the 14 days are up our team will try to help you. 

If you had any update, let us know.

Thank you.

I used exclusively sports betting. The account has been verified. I will inform you if the payment happens in the meantime

Thank you

The account has been verified.

Thank you for the update, keep posing any news regarding this issue and hopefully our complaint team will be able to help you out.

This casino, as well as Thrillsy, do not have bonuses for Brazilian players and keep the bonus page activated to deceive players as if they were going to receive them when making the first deposit or even others. This should be reported because they are deceiving players with false promises for Brazilians!!!

Oh, how did you figure that out. This way, that you wanted to take the bonus and you couldn't because you're from Brazil ? I know sometimes it happens that it's because of an "administrative decision" which is not necessarily the same thing so maybe I would like to hear the reason why you can't have them. 

I created my account, made my first deposit and discovered that they don't provide bonuses for my region (Brazil). Curiously, the bonus page appears active for my Portuguese language. Misleading advertising that I have already talked about in the live chat and they told me they would correct it a couple of times and they haven't. They want to attract new players and they don't deliver.

They want to attract new players and they don't keep their promises.

Well, they should fix that if they themselves have admitted that it is a mistake. I wouldn't see a problem with the Portuguese saying something about bonuses, because it's not just Brazil that speaks that way. But if they don't say somewhere that there are no bonuses for Brazilian players then they shouldn't attract them. 

Anyway, didn't you try to check the Terms beforehand to see if you can find something there ?

Exactly, they should fix it but they don't. Yes, I've read the terms and conditions and there's nothing about country restrictions, in short, the casino seems malicious to me or doesn't have enough staff to work to the standards set.

Could you please help me close my Betonic and Thrillsy account? I've already asked them on live chat and by email but they never reply, they're not interested or they don't have proper support.

Of course, if you are not allowed or the casino ignores you, you can file a complaint with both casinos and our team will try to help you. 

You think you're gonna go for it?