Betonic Casino - general discussion (page 3)

Unfortunately it's not the type of licensing authority that really aims to help the players according to my experience. It's more like a license that casinos can buy in order to look more official. On the other hand, it doesn't mean that all casinos having this license must be bad. But it means you can't rely on the fact that the casino is licensed. It means nothing.

hi ..I’m reading the comment and am a little worried!! Yesterday I made a withdrawal request!! I talk with live support about account verification ( I know when you withdraw you need to verify your account in most casinos) but am informed that they don’t need at the moment!! I know that they gonna ask for doc when they gonna processed my withdrawal..and it’s going to be a long processes ..and it’s a trick just for you to spend your winnings!!

Hello,

I can say the reputation is not so good, I'd be careful now.

Have you already passed KYC (the verification process) in Betonic in the past? It also varies with the payment option. Did you choose any cryptocurrency, maybe? It can be the reason.

Anyway, keep us posted and stay in touch with the casino.

Hi !! I choose i bank transfer withdrawal!! And yesterday i received mail form support about KYC verification!! I send all the documents they requested!!! And now am waiting!! My withdrawal status is still pending!!

Hello.

well, maybe it was just a poor answer from the staff, what you got earlier. 

If you need any help with KYC, feel free to ask, though.

Hope it will be quick and smooth.

I send them ..my drivers license..internet bill for address verification..and bank statement visible address iban and bic code!! That’s all thay ask..that’s all I send!! But i didn’t recive a confirmation mail that my account is verified!! So let’s see what will happen..i hope for the best!!

Give it some time. They will not complete the verification instantly - it's a process.

I do hope too.

Yes i know!! Any way I will keep you updated!! And if a may ask private question!? Your name sounds like form the Balkan!? And i am from the Balkan!! Ex YU!!😀

Ok, thank you. Hope you will need no help though. 

Personally - it's a Slavic name. I'm from the Czech Republic.

Warm greetings to Balkan! 😀 

Just a update..yesterday they send me mail that they need additional documents: selfie me holding my id to my face!! A send them ..and still waiting!! Withdrawal still pending!! And no confirmation that my account is verified!!

Hello, please be patient and send them everything they ask for. I know it is very annoying, but it's still more reasonable to cooperate.

Yes of course!! Yesterday I received a mail that my account is verified!! And the withdrawal status change to processing!! Now am waiting for money to come!!

Just update Radka..today i received my money..everything went well!! They did a nice job!!

We like this kind of update a lot! 😀 Thank you.

Sometimes, the KYC takes more than usual or some documents must be sent over again, but it is always wise to endure, I'd say.

I have a problem with Betonic again. I have a withdrawal pending for 10 days that has not been processed. The last time it took 10 days now we don't know. Regardless, I want to make a point about this casino: They don't process withdrawals, they keep them pending so that the player gets bored of waiting and plays the whole thing again. Only they win.

Hi, I've already seen your complaint that you once had against this casino and it was resolved. It was about the same issue, so I hope it will be solved this time as well. 

However, we give casinos 14 days to resolve a withdrawal, so it will take a while for our team to intervene. 

Besides, what's the motive for your withdrawal pending ? Has the casino given any reason why this is the case ? 

Despite the previous problems, you played here again and ran into the same trouble again. Will you stay here if the casino solves your situation or will you prefer to find another casino ? 

Hello good morning, the withdrawal has been carried out, thanks again for your availability.

Awesome!🙌✨

Thank you for this good news!

It was not a perfectly smooth withdrawal, was it? 😀

Hello

I play with Betonic Casino from Hungary. I had a payment request on 11/13/2023. It is now 11/24/2023 and my payment is still pending. Online chat and e-mail also come with the same template texts. I will be very curious if they will be assigned at all🙁

Hi. If you check our review, the casino is not doing very well and actually some players already experienced delayed payments.

If I may ask, has your account already been verified? Do you have any idea what could be the problem?

Of course you can always submit a complaint and our team will do their best to help you out.

Will wait for your answer.