3 years ago
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They should not put different forms of withdrawal if when you go to withdraw through those forms they tell you THAT YOU HAVE PROBLEMS WITH THE MEANS OF PAYMENT. It's always like that with all people, this house is the same, although if it pays you, it always makes withdrawals take too long.
Hello.
Frankly, the English translation is so weird that I do not understand what seems to be wrong... 🤔
Luckily you've submitted the complaint already which gives us all chance to investigate - link here.
Short story: "The player from Mexico has been awaiting withdrawal for 3 weeks. Initially, the casino failed to process withdrawals via Skrill, and then advised the player to use bank transfer instead."
Meanwhile: "Betmotion already made the payment. case closed 🙂"
I love happy endings.
Hello. That is a very long wait for the withdrawal, and I am glad that you have submitted your complaint. Our team will try to get it solved and in the meantime, make sure you keep us updated about any news.
May I ask if you have tried to change the payment method by any chance, if the problem seems to be there?
I see. So the casino is not willing to solve this issue for this long.🤔
I hope that our complaint team will be able to get in touch with them, because without the casino replying to us, the resolution of your case will not be possible. So, let's hope and see now.🤞
How long have you been playing at this casino, if you don't mind?
Alright. I really hope that Branislav will get some more information regarding your case from the casino and they will be able to solve it. It has been a really long time waiting for you.
If you have anything new from the casino, please come forward. We'll wait for your reply.
I am really sorry that our complaint team was not able to move anywhere with your case. Unfortunately, whenever a casino is not willing to cooperate and communicate, there's nothing much we can do.
I hope you will stay away from this casino from now on. Will you?
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