7Signs Casino - general discussion

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The casino is deceiving 7 signs. I won the amount of money more than 3000 euros, they refused to pay me and blocked my account. When I wrote to them, the chat operator answered that you did not pass the verification check, you violated paragraph 9.1. Although I did not violate anything, all the documents submitted to them for verification were reliable. When I asked on what basis I didn’t pass verification, no one answered me. They only write the same thing and you didn’t pass verification. This is the first time I come across such a casino that if you don’t pass verification, your account is blocked.

Hello,

It's sad that the casino failed to explain what was wrong. Sometimes, the reason is kind of a security matter, and the casino is not interested to provide its services to the player anymore. It stands still that in order to get the winnings, the player must pass the verification though. I'm not going to speculate what went wrong, instead if you feel that you need help because you are not aware of anything unusual and you played and behaved according to terms and rules, the complaint is your best shot now.

Please provide Nick with everything you've got from the casino, and be prepared that it will probably take some time to advance. 🙏

I have an account opened in more than one casino. I never had such problems if I didn’t go through verification right away, the casino re-sent a request for the necessary documents. But no one ever blocked the account. I couldn’t break anything. Yes, I sent Niku everything that came to my mail.

Without asking the casino, I guess it's just an open space for imagination, now it's time to find out more about that issue. Let's see what the complaint brings us.

I have filed a complaint

the complaint was rejected

The casino accuses me of having deposited money from a friend

I have confirmed bank statements that show that I had money in my bank account to deposit

and I explained to them that this friend owes me money and I proved it to them that the friend pays the money back to me

That's why my account was blocked and my €1000 was withheld

Casino Guru didn't give me any further option they believed the casino and they closed my complaint

I have presented several pieces of evidence where it is clear that I am 100% in the right but they ignore my complaint

they don't want to reopen my complaint

If this case is clarified to my rights I will apologize to this casino and to Casino Guru. Until then I will wait and see

I'm sorry to see you in this unpleasant situation. If I may provide a piece of advice, never ever use anyone else's payment option. According to the complaint, however, the main complication lies elsewhere.

Quoting from the complaint:

"Dear Sabrina61, I was in contact with a casino representative and was shown evidence that you used funds from a previously closed account belonging to a different person to deposit at one of the casinos. This is prohibited as per the casino's terms of service and therefore we will be unable to help you further in this matter. Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future."

This is something you should never do again. Do you agree this is far from ordinary behavior a casual player would express? Especially from the casino's point of view?

If at that time I have 300€ in my account and I receive 100€ from the person and deposit 50 plus 50 in casinos

How do you now know what money I used?

this does not make sense

it is very easy to calculate

I can also tell you that the live chat is the biggest scammer and liar

I have uploaded several pieces of evidence that testify to this, paid out today, paid out tomorrow, everything is fine, we mixed them up, please confirm your account, please verify, please write an email, I can't help you any further, just absolutely banned from this company

sad the casino guru after so many bad comments from the customers rating still gives such a good reception the company

help, help

I wouldn't advise anyone to play here in this administration

they will only have problems

I have had my worst experience with this administration

they will never answer you if there are any issues with withdrawal or verification

maybe with very good luck if they file a complaint with Casino Guru

the chances are 95%-5%

it's not up to Casino Guru it's up to the company of these casinos

I WANT TO RETURN ALL MY DEPOSITS THAT I PAID TO THE COMPANY

HOW DO YOU KNOW THAT THIS IS THE BLOCKED PERSON DO YOU HAVE EVIDENCE OF THIS

I understand you feel you are still right to claim your explanation covers all questions. But you should focus on the main point: You breached the casino's terms and conditions in a way that is absolutely nonacceptable:

"I was shown evidence that you used funds from a previously closed account belonging to a different person to deposit at one of the casinos"

Thus the rest like "How do you now know what money I used?" does not actually matter.

Have you seen this?

Check out the terms 9 - 9,1, please.

As stated in the complaint: We have been shown that evidence.

I know you want to, but do you feel entitled to be right - when it comes to refunds of your deposits?

This is a question of fairness, not wishes, I'm afraid. 🙁

Hello, has anyone managed to withdraw money from this casino?

For more information, you can always browse the user reviews for each casino. Here is the link for this one.

To be informed, reading complaints could help many times. For this casino, we have 14 of them here.

I hope it'll help somehow.

Is there anything we could do to be of any help? Do you experience some kind of issue, perhaps?