24slots Casino - general discussion (page 2)

Hi!

Thank you for taking the time to help out fellow palyers. It should indeed work a bit better, but I'm glad you were persistent enough to get the money from this casino!

This is a very handfull description. Are you going to give this casino another chance, perhaps later? 😀

Yes I play regularly at this casino.

So have you ever had any problems or has everything been okay so far? What would you highlight about this casino and what would you improve?🙂

Hi everyone,

I've been playing regularly for the past three months at this casino, 24slots.com. So far, everything's been pretty good; I've withdrawn three times between October and December. On January 1, 2026, I made another withdrawal, which not only hasn't been processed yet—today is January 7—but they also reply to emails requesting information with a pre-filled email and don't tell you anything about the status of the withdrawal, which in the meantime remains there, pending. I've read around that this casino has very low interest rates; I've always found it to be decent; there's a decent variety of games and an excellent betting lineup. However, whenever you need to withdraw, the timeframes are uncertain and there's too little transparency. Live chat is of little use, as the only thing they can tell you is the usual pre-written message. Overall, given these important aspects, I wouldn't recommend it.

And did you get any explanation from the casino regarding this delay, though?

Scam casino, I recommend someone from Casino Guru makes an account with an insignificant amount of money and tests it out. Most horrific and horrible experience I have ever had with any casino and they stole 1900 dollars from me.

I recommend blacklisting and banning all casinos associated with this scammy company. They all have the same support, same email team, saame casino structure and payment methods and all are scamming people in the exact same way.

A full investigation into their operations is highly recommended they deserve a rating of zero for safety and everything else. There is no way those reviews are real

Hello, I’d say our review clearly shows that this casino isn’t any good. I’m sorry to hear what happened to you here.

But can you tell me why the casino took your money?

They gave zero explanations as to why they stole 1900 dollars from me and they haven’t responded to any of my emails for the past two months. Only live chat answer, and they instruct me to reach out via email only when they clearly do not respond.

Highly recommending blacklisting these scammers as they pose a threat to all players and the industry itself.

One more thing they even refused to cooperate with you guys when I opened a claim and reported them here. The report has gone unresolved

Yes, I saw that they didn't even respond to the complaint. But this casino serves as a warning to others as well, since they won't even communicate with us. I'd rather we didn't have to deal with this and that it could be resolved, but that probably won't be possible.

Honestly, I'm sorry about that.😕

It is not just this casino by the way, that is why they do not care about your penalties. It is the entire company. Their business model is simple once a casino is rated down they open a fresh one. And scam people all over again. Literally they have like 16 casinos, all replicas of one another with same everything.

Hello, I cannot say that this is a surprise. This is kind of a standard tactic for such casinos. They know it's hard to spot every new casino, and just one more company on the list can be set as owner or operator... My colleagues from the Data Team could spend a night talking about verifying casino owner/operators/groups/labels. 🙁

I'm also sorry to see this practice in motion.

And now I've encountered what you're describing. As I mentioned a few months ago, I'd always withdrawn with uncertain times but without any major problems. Now that I have a withdrawal of €4,000 that remains pending without any information, clarification, or response to my emails. I confirm that via chat they do nothing but repeat the same pre-set messages and that they no longer respond to emails. I truly believe that this €4,000 will be irrecoverable.

I can see you're having problems, and I noticed you posted here almost half a year ago as well. I'd say that since you've always received your money in the past, I wouldn't necessarily assume the worst just yet. Since you mentioned that withdrawals have always arrived after uncertain waiting times, it's difficult to predict how long this one will take.

That said, we give casinos 14 days to process a withdrawal, and it really shouldn't take longer than that. If it does, you can open a complaint with us.

I'd also like to point out that this casino has a rather low Safety Index. Even if you've been paid in the past and have played there before, I'd think twice about playing there again if you do manage to receive this €4,000 withdrawal, as players can quite easily run into issues like this at casinos with such a rating.

So, as I said, if it takes longer than two weeks, definitely keep me updated. One more question though, what exactly has the casino told you about the reason for this delay?

Hi Jaroslav, thanks for your reply. The casino simply reiterates in its replies that withdrawals are handled by another department and will be processed as soon as possible. We'll wait another week to reach the 14-day deadline, and then I'll file a complaint. In any case, I'll keep you updated on any developments. Thanks again.

As I said, the withdrawal was processed today without any response to the emails sent. I'm posting this only to try to help anyone who's encountered problems with this casino. Next time, I'll let you know if the money actually arrived in my bank.

That's great to hear. Now that the casino has approved your withdrawal, I think you're very close to receiving your money. At this point, it's probably just a matter of a few more days before the funds appear in your bank account.

I'll be looking forward to your update, and I hope everything goes smoothly from here.

Hello Jaroslav,

money credited a few minutes ago.

Once again, strange behavior from the casino, but once again they paid. It all seems to be designed to trick the player into canceling their withdrawal request. Fortunately, I don't give in to such temptations, but I imagine it might be difficult for some people.

I actually think the casino didn’t take that long at all. I’ve seen plenty of withdrawals and casinos where it takes significantly longer than this.

Of course, if a player is tempted to cancel their withdrawal and continue playing, that can happen, and some people may not be able to resist that. But I think if a player reaches that stage, they probably shouldn’t be playing in the first place, because if someone can’t wait a few days for their money, that’s quite a big red flag for me.

I understand that when real money is involved, everyone wants it as quickly as possible. On the other hand, it’s also important to consider that delays like this can sometimes be completely normal for casinos. If it doesn’t happen repeatedly and the delay isn’t excessive, which in this case I don’t think it was, then I would personally see it as fine.

If it’s not fine for someone, then it might be worth reconsidering whether continuing to play is a good idea. Either way, congratulations, and I’m glad you received your money. Whether you continue playing, take a break, or play elsewhere is ultimately up to you. I wish you the best of luck. 🍀