The player's unable to withdraw his money as the casino claims he has multiple accounts. The complaint was closed as the player stopped responding.
The player's unable to withdraw his money as the casino claims he has multiple accounts. The complaint was closed as the player stopped responding.
The player's unable to withdraw his money as the casino claims he has multiple accounts. The complaint was closed as the player stopped responding.
Hello.
I have a problem with fortunejack casino.
I made some money on their site and when i requestet withdrawal they canceled it.
When i contacted them they said that my withdrawal is canceled because of multi accounting.
I tried to talk to them that i didn't make more than one account personaly and that maybe its possible that more account were made on the same computer or router.
I verified my email and phone number. I can prove that they are mine and send them any prove they would need.
They didnt want to discuss my problem and said their decision is final with no proves.
Thanks for your help i will be in touch with you.
Spela
Hello.
I have a problem with fortunejack casino.
I made some money on their site and when i requestet withdrawal they canceled it.
When i contacted them they said that my withdrawal is canceled because of multi accounting.
I tried to talk to them that i didn't make more than one account personaly and that maybe its possible that more account were made on the same computer or router.
I verified my email and phone number. I can prove that they are mine and send them any prove they would need.
They didnt want to discuss my problem and said their decision is final with no proves.
Thanks for your help i will be in touch with you.
Spela
Hello madakor1993,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with FortuneJack Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise since when is your account fully verified? Did you claim any bonuses in the casino? Is anybody else from your household registered in the casino? When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
Hello madakor1993,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with FortuneJack Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise since when is your account fully verified? Did you claim any bonuses in the casino? Is anybody else from your household registered in the casino? When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
Hello Nick.
My account is fully verified right after i i registerd. On tuesday 23 May 2023. Yes i have claimed no wager free spins that i recived from youtube streamer.
Yes someone else is registered but with his number and mail. I spoke with casino about this exact problem but their acused me of multi accounting and i tried to explain to them that this was my only account and i dont operate any others... They said they decision is final and that was it...
I can give all proves that phone number mail and everything is legit and mine.
I can even give them all documents they would need.
Thank you for your help.
Spela
Hello Nick.
My account is fully verified right after i i registerd. On tuesday 23 May 2023. Yes i have claimed no wager free spins that i recived from youtube streamer.
Yes someone else is registered but with his number and mail. I spoke with casino about this exact problem but their acused me of multi accounting and i tried to explain to them that this was my only account and i dont operate any others... They said they decision is final and that was it...
I can give all proves that phone number mail and everything is legit and mine.
I can even give them all documents they would need.
Thank you for your help.
Spela
Hello madakor1993,
Who exactly plays there? Is that person also claiming any kind of bonuses?
Hello madakor1993,
Who exactly plays there? Is that person also claiming any kind of bonuses?
Hey Nick,
The other person was my boyfriend. Yes, he claimed the bonus because he told me about it. But he is registered and verified with his own phone number and mail. I dont see where is the problem. The only problem here is the ip adress but it is not true that anything here is ilegal...
Sorry for my bad eanglish...
Hey Nick,
The other person was my boyfriend. Yes, he claimed the bonus because he told me about it. But he is registered and verified with his own phone number and mail. I dont see where is the problem. The only problem here is the ip adress but it is not true that anything here is ilegal...
Sorry for my bad eanglish...
Hello madakor1993,
Is your boyfriend's account still active? Is he able to withdraw from them? What did the casino tell you when you contacted them with this matter and explained them that you are 2 different person?
Hello madakor1993,
Is your boyfriend's account still active? Is he able to withdraw from them? What did the casino tell you when you contacted them with this matter and explained them that you are 2 different person?
Hello Nick.
No they closed his account too...
They said that is ilegal to have multiple accounts and when i tried to explain them and said i can prove them that all is legit and give them all the info they need they just said our decision is final.
And that was it...
Hello Nick.
No they closed his account too...
They said that is ilegal to have multiple accounts and when i tried to explain them and said i can prove them that all is legit and give them all the info they need they just said our decision is final.
And that was it...
Hello madakor1993,
Did your boyfriend claim any bonuses as well. Please understand that some casinos may allow multiple players to play from the same household but not claiming the same bonuses as it is commonly used as a strategy against online casinos.
Hello madakor1993,
Did your boyfriend claim any bonuses as well. Please understand that some casinos may allow multiple players to play from the same household but not claiming the same bonuses as it is commonly used as a strategy against online casinos.
Dear madakor1993,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
Dear madakor1993,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
Free professional educational courses for online casino employees aimed at industry best practices, improving player experience, and fair approach to gambling.
An initiative we launched with the goal to create a global self-exclusion system, which will allow vulnerable players to block their access to all online gambling opportunities.
A platform created to showcase all of our efforts aimed at bringing the vision of a safer and more transparent online gambling industry to reality.
An ambitious project whose goal is to celebrate the greatest and the most responsible companies in iGaming and give them the recognition they deserve.
Casino.guru is an independent source of information about online casinos and online casino games, not controlled by any gambling operator. All our reviews and guides are created honestly, according to the best knowledge and judgement of the members of our independent expert team; however, they are intended for informative purposes only and should not be construed as, nor relied upon as, legal advice. You should always make sure that you meet all regulatory requirements before playing in any selected casino. Copyright ©2025
Check your inbox and click the link we sent to:
youremail@gmail.com
The link will expire in 72 hours.
Check your 'Spam' or 'Promotions' folder or click the button below.
Confirmation e-mail has been sent again.
Check your inbox and click the link we sent to: youremail@gmail.com
The link will expire in 72 hours.
Check your 'Spam' or 'Promotions' folder or click the button below.
Confirmation e-mail has been sent again.