FortuneJack Casino - The player's unable to withdraw his money.

Hello.

I have a problem with fortunejack casino.

I made some money on their site and when i requestet withdrawal they canceled it.

When i contacted them they said that my withdrawal is canceled because of multi accounting.

I tried to talk to them that i didn't make more than one account personaly and that maybe its possible that more account were made on the same computer or router.

I verified my email and phone number. I can prove that they are mine and send them any prove they would need. 

They didnt want to discuss my problem and said their decision is final with no proves.

Thanks for your help i will be in touch with you.

Spela

Hello madakor1993,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with FortuneJack Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when is your account fully verified? Did you claim any bonuses in the casino? Is anybody else from your household registered in the casino? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Hello Nick.

My account is fully verified right after i i registerd. On tuesday 23 May 2023. Yes i have claimed no wager free spins that i recived from youtube streamer.

Yes someone else is registered but with his number and mail. I spoke with casino about this exact problem but their acused me of multi accounting and i tried to explain to them that this was my only account and i dont operate any others... They said they decision is final and that was it...

I can give all proves that phone number mail and everything is legit and mine.

I can even give them all documents they would need.

Thank you for your help.

Spela

Hello madakor1993,

Who exactly plays there? Is that person also claiming any kind of bonuses?

Hey Nick,

The other person was my boyfriend. Yes, he claimed the bonus because he told me about it. But he is registered and verified with his own phone number and mail. I dont see where is the problem. The only problem here is the ip adress but it is not true that anything here is ilegal...

Sorry for my bad eanglish...

Hello madakor1993,

Is your boyfriend's account still active? Is he able to withdraw from them? What did the casino tell you when you contacted them with this matter and explained them that you are 2 different person?

Hello Nick.

No they closed his account too...

They said that is ilegal to have multiple accounts and when i tried to explain them and said i can prove them that all is legit and give them all the info they need they just said our decision is final.

And that was it...

Hello madakor1993,

Did your boyfriend claim any bonuses as well. Please understand that some casinos may allow multiple players to play from the same household but not claiming the same bonuses as it is commonly used as a strategy against online casinos.

Dear madakor1993,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.