Fortune Play Casino - Player’s withdrawal has been delayed.

I'd originally won $7,500 on my online casino account I went to withdraw the 7500 and it was quickly denied. And then I went online and asked to representative why I was taking so long they said well you can only withdraw $3,000 at a day so I did that waited for a few days and then cancel it and because it was still taking so too long and then I tried $500 and I'm still pending for the $500 withdrawal which was yesterday I messaged multiple times Representatives asking them why it's taking so long they just tell me I have to keep waiting well the first time I went to withdraw from the casino I went through $500 and it was went through almost instantly. I've never used a bonus or free spins with this casino ever I don't have multiple accounts or anything like that but what took me back a little bit today was the representative was being very rude when I asked them why it's taking so long because I said the maximum amount of time in your terms and conditions was 3 days cuz the maximum amount of time they can take so instead of trying to resolve the issue with me he proceeded to not give me any information and kept repeating the same thing as everyone else said before and so I took a picture of my refrigerator and I said look I have three kids were barely scraping by this money would really save me with groceries and trying to get my kids to school clothes and things like that and all he did was send me messages that said "nice fridge" . I found That comment extremely rude and disrespectful considering I'm in his position that I'm in desperation for this money that I rightfully won.

Dear Maddcomplexxx,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear Maddcomplexxx,

Have you received your withdrawal from the casino yet?

Dear Maddcomplexxx,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.