The player from the United Kingdom asks for a refund because a minor managed to register and play. The player asked us to close the case.
Fortune Clock Casino - Player wishes for a refund.
Amount: €1,234
Fortune Clock Casino
Safety Index:LowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
3.7
Fortune Clock Casino has a Safety Index of 3.7, which means some of the considered factors point to a low level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Other
REJECTED
Case summary
4 years ago
Public
Public
4 years ago
This account should of been closed immediately as a minor opened account, firstly they refused to refund but worryingly they never closed account, in fact it’s still live!
im seeking a refund and want account closed
Public
Public
4 years ago
Dear Bugjug,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. I would like to emphasize, that players must be at least 18 years old to play in online casinos, which players agree upon registration.
I found out we have one other complaint from you about Casino Venetian, regarding a very similar problem. I would like to know if the account you wish to be closed belongs to you and if you are a minor you are talking about.
Additionally, please forward any relevant communication between you and the casino to kristina.s@casino.guru.
Thank you in advance for your reply.
Best regards,
Kristina
Public
Public
4 years ago
Bugjug, we are closing the case as per your request. Please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help.
