The player from the United Kingdom complains about the long withdrawal process. The player asked us to close the complaint.
Fortune Clock Casino - Player’s withdrawal has been delayed.
Amount: €2,000
Fortune Clock Casino
Safety Index:LowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
3.7
Fortune Clock Casino has a Safety Index of 3.7, which means some of the considered factors point to a low level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Other
REJECTED
Case summary
4 years ago
Public
Public
4 years ago
Hi, I made a withdraw for 2000 euro and they told me that I have to wait up to 36 hours. It's been a longer time and not a sign of processing the withdraw
Public
Public
4 years ago
Dear Mihai,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. Could you please provide me with more information and details regarding this matter? Please could you confirm that you have completed the KYC process in the past? Was this your first withdrawal request? What method did you use? Sometimes, when the withdrawal amount is larger it may take a few more days to process.
I will try my best and I hope I will be able to help you as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
