Fortune Clock Casino - Player’s withdrawal has been rejected.

I have requested a withdrawal and it was rejected with no viable reason I have phoned my bank and they say that no payment was rejected and I have looked at complaints similar to mine and they have had issue with being paid I was wondering if you can help me retrieve my winnings I have tried to withdraw again from the casino but have a feeling they will reject it again

Dear Kyle,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Was the withdrawal rejected by the bank or by the casino? Have you contacted the casino regarding this issue? Could you please confirm that you have completed KYC verification successfully in the past? I understand that it might seem like a lot of questions, but I would like to understand your problem as accurately as possible. Thank you very much in advance for your reply.

Best regards,

Petronela

Dear Kyle,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.