Fortune Clock Casino - Player’s struggling to withdraw his winnings.

My account has been verified and I’ve successfully withdrawn €2000 and €1000 respectively and although I had to do this with perfect money e wallet and then an exchanger service which resulted in loosing a certain amount to commission etc I was ok with this , however I then had €2000 left in my account and a few days later I decided to withdraw this to with the same withdrawal type , but they keep sending me round in circles and saying that perfect money keep returning payment , this is not true and now the €1500 that I’ve tried to withdraw has gone missing and they say that your issue is not solved yet and the payment team is in touch with payment provider ...?

Dear Peugeot106van,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand, that a variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, and contracts with the payment providers and bank restrictions, all have a major influence.

Maybe the issue regarding the specific payment method is just temporary. We will contact the casino and ask for their cooperation in resolving your problem, but, before we do so, could you please forward your cashier history? My email address is petronela.k@casino.guru.  

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Thank you very much, Peugeot106van, for providing all the necessary information. I will now transfer your complaint to my colleague Andrej who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Dear Peugeot106van,

I’m sorry to hear about your negative experience. I will do my best to resolve your case.

I would like to invite Fortune Clock Casino into this conversation.

Dear Fortune Clock Casino,

Can you please clarify the situation? 

€1500 now back in my casino account , but tried numerous times to withdraw using perfect money (used successfully for €3000 earlier withdrawals) now they say I can’t use this method due to technical issues , going on for nearly two weeks now

Dear Peugeot106van,

Has there been any development regarding your case? Unfortunately, we haven’t received any answers from the casino.

We would like to ask Fortune Clock Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

I am happy to say I have now received all of my winnings , a long winded but successful outcome . Thanks for the platform to let off steam

Dear Peugeot106van,

Thank you for using the Casino Guru complaint resolution center. We are very glad to hear that you’ve received all of your winnings! We will now mark the complaint as 'resolved' in our system. Please do not hesitate to contact us in the future if you run into any issues with this or any other casino. We are here to help.

Best regards

Andrej