The player from Russia had his account blocked on suspicion of fraud after verification ended. He is unable to create withdrawal requests and has received no specific explanation from the casino regarding the alleged rule violation. We rejected this complaint as it was sports betting related.
Fortune Clock Casino - Player's account suspended due to suspected fraud.
Amount: 158,000 руб
Fortune Clock Casino
Safety Index:LowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
3.7
Fortune Clock Casino has a Safety Index of 3.7, which means some of the considered factors point to a low level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Other
REJECTED
Case summary
1 year ago
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1 year ago
On July 28, I was blocked from creating withdrawal requests. They said that the verification of my account would end on October 11th. After this date, I tried to log into my account and saw a message that the account was blocked. I wrote to support. They said that the account was blocked for suspicion of fraud. For suspicion!! They don't say what rules I broke. They just blocked me and that's it.
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1 year ago
Dear sport4ever,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Could you please advise how long ago you registered your account?
- Which games you’ve been playing (live casino games, slots, or sports betting)?
- Were your winnings accumulated with or without an active bonus, please?
If there’s any relevant communication, please forward it to petronela.k@casino.guru.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
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1 year ago
Which games you’ve been playing (live casino games, slots, or sports betting), please?
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1 year ago
Thank you, sport4ever, for your response. Unfortunately, since you have clarified that the issue solely pertains to sports betting, we regret to inform you that we are unable to assist you in this matter.
We sincerely apologize for our inability to resolve your case. However, please feel free to reach out to us if you encounter any issues with other casinos in the future. Since we currently do not have a department specifically dedicated to sports betting disputes, and lack sufficient expertise in handling such cases, we are regrettably unable to proceed with your complaint. I genuinely wish I could have been of more assistance.
Thank you for your understanding, and please do not hesitate to reach out if you have any further questions or concerns. Meanwhile, I'm forced to reject your complaint at this time.
