Home Complaints Fortune Clock Casino - Player is suggesting that his country should have been listed between restricted ones.

Fortune Clock Casino - Player is suggesting that his country should have been listed between restricted ones.

Amount: £193.43

Fortune Clock Casino
Questionable reputation
Submitted: 24 Nov 2021
Case opened Current status

Waiting for player to reply

2d 17h 25m 18s

Case summary

4 days ago

The player from United Kingdom is suggesting that his country should have been listed as restricted jurisdiction.

Public
4 days ago

Company misled me into believing they could transact with UK citizens, however this is an illegal transaction. All deposits we agreed to be refunded, however the criteria for ID requirements is too extreme. In addition to this, I would not provide an unlicensed site ID and documents required to fraudulently use for their own gain. A full refund should be issued as they agreed to close the matter in FULL!

Public
4 days ago

Dear Lee,

Thank you very much for submitting your complaint. I’m very sorry to hear about your problem. I have checked terms and conditions, and this is what I found https://fortuneclock.com/en/rules :

"In opening an Account with Us you warrant that: 4.3. The Company does not allow to create an account and deposit money to the players that are citizens, reside, or are located in the following countries: United States, Ukraine, Netherlands and Italy. This list can be updated by the Company without prior notice at any time. You agree that you will not create an account in the abovementioned jurisdictions. Otherwise, we will be forced to block your account. The Company decides about withdrawals from blocked accounts in accordance with unilateral provisions."


Could you please advise why do you believe that the United Kingdom should have been listed between restricted countries? Was your refund approved already?

Looking forward to hearing from you. I hope we will be able to help you to resolve this unpleasant situation as soon as possible.

Best regards,

Petronela

Edited by a Casino Guru admin

Leewright6 has 2d 17h 25m 18s to reply