HomeComplaintsFortuna Casino CZ - Player’s experiencing technical issues.

Fortuna Casino CZ - Player’s experiencing technical issues.

Amount: €22,000

Fortuna Casino CZ
Safety Index:Very high
Submitted: 11 May 2020 | Case closed : 26 May 2020
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

3 years ago

The player from Czech Republic has been logged out of his account several times while playing. We rejected the complaint because the player didn't respond to our messages and questions.

Public
Public
3 years ago
Translation

You vote during the game at Fortuna Casino ... It is impossible for a client to lose money and be logged out of his respect !!!!

Cheaters

Automatic translation:
Public
Public
3 years ago

Dear Martin,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please advise if you have tried to communicate this issue with the casino? Is this technical problem persisting or it happened on one occasion only? Could you please specify under what circumstances you have been logged out of your account? I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela


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Public
3 years ago

Dear Martin,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

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3 years ago

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

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