The player from Canada had expressed dissatisfaction with a casino's bonus terms, which required a 50x wager requirement for a $20 'no deposit' bonus and a mandatory $5 deposit to claim any winnings. She had found these terms less favorable compared to a competitor's offer. We had explained that each casino had its own bonus policy and it was up to the casino to determine the terms and conditions. The player had been advised to choose a different bonus or casino if unsatisfied with the current terms. However, the player had requested to close the complaint and it had been subsequently rejected as per her request.
Fontan Casino - Player complains about bonus terms.
Amount: ??
Fontan Casino
Safety Index:Above averageSafety Index
Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe.
Case closed
Our verdict
Other
REJECTED
Case summary
7 months ago
Public
Public
7 months ago
no deposit needed. No money lost.
$20 given for free, with a 50x wager of $1000. If you get through the wager you’ll get that $20, but you have to give a $5 deposit. How unfair are these terms! BetMGM gave me a free $100 with low wagering, no deposit necessary & no max cashout. Kept me happy.
Public
Public
7 months ago
Dear lc2022,
Thank you very much for submitting this complaint. I am sorry to hear about your issue.
It's important to note that each casino has its own unique bonus policy and reward system. A bonus is essentially a gift from the casino, and it's up to the casino to determine what Terms and Conditions apply. If you are not satisfied with the rules for a no-deposit bonus, you may choose a different bonus or a different casino to play at.
Please, let me know if there is anything else I could help you with, otherwise, I will be forced to reject this complaint. Thank you for your understanding.
Best regards
Veronika
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