Foggybet Casino - Player's withdrawal is delayed due to incomplete verification.

My account has not been verified, and now it's going on the sixth day. I've sent 13 documents, and every day the delay increases.

The last document for proving my identity had to be a selfie where a driver's license can be seen in my hand.

I can't withdraw money because my account isn't verified.

Dear anttipaavilainen,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.

Could you please list which documents you already provided? Did the casino specify which documents might be causing issues and why?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Tomas

All of them had some problems, screenshots are not allowed, the bank statement had to be original, black and white didn't work.

Finally the account was activated and I made a withdrawal request, the next day the account could not be confirmed again and the withdrawal was cancelled.

Additional proof of identity was requested.

Now I received information that the account has been activated!

I made a withdrawal request and I'm waiting again.

I understand. I am glad you were able to verify your account.

Please let me know if your withdrawal was processed successfully and if your money reached your bank account. I'll await your message.

Dear anttipaavilainen,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

The money was paid into the account shortly after the account was confirmed

Dear anttipaavilainen,

Thanks for your confirmation the withdrawal reached you. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation

Please do not hesitate to contact our Complaint Resolution Center if you run into issues with any online casino in the future. We are here to help.

Best regards,

Tomas

Casino.Guru