Foggybet Casino - Player’s withdrawal is delayed.

Dear Casinoguru!

I am fully verified at FoggyBet Casino and I have an open withdrawal request from 3/7/2024 of 1000€. They told me in chat first it will be maximum 48 hours, now they say they can‘t do anything because it‘s another departement and throw me out of the chat. Please help me to get my money.

Dear simon1gschwantner,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests. 

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint. 

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.  

Thank you in advance for your patience and understanding.  

Best regards, 

Veronika

My withdrawal has now been rejected with the following reason:

Dear S

We would like to inform you that the payments department has canceled your withdrawal and the amount of 1329€ has been removed from your balance due to the breach of the following Terms & Conditions:

12.11.1 As "Sportsbook Bonus abuse" the Website refers to the method employed by certain players to exploit Sportsbook offers to their advantage. In such instances, we reserve the right to void bets, deduct winnings and remaining funds, or return the user's initial deposit at the Website's discretion. Indicators that strongly suggest a user is abusing our offers through the bonus abuse system include, but are not limited to, the following:

i) Making only one deposit to receive the maximum bonus available.

ii) Initiating betting activity with a single or double bet with a stake equal to his deposit plus the bonus money.

iii) Commencing betting activity with single bets, with stakes totaling his deposit placed on high odds selections (average of 2.0 and higher) and wagering the exact amount required to clear the bonus prior to requesting a payout.

iv) Consistent use of the above-mentioned strategy and otherwise limited engagement with the platform beyond depositing to receive bonuses, suggesting a sole interest in exploiting deposit offers.

v) Consistently maxing out bets and focusing on the same markets and betting strategy, avoiding any diversification of the betting portfolio.

vi) Presence of multiple accounts associated with the same individual, often used to exploit deposit bonuses repeatedly.

In such cases, the Website reserves the right to take appropriate actions to address bonus abuse, as outlined in our terms and conditions.

11.1. The following practices in relation to the Services:

a) abuse of bonuses or other promotions (as defined in paragraph 11.4)

b) using unfair external factors or influences (commonly known as cheating)

c) taking unfair advantage (as defined in paragraph 11.4);

d) opening any Duplicate Accounts; and/or

e) undertaking fraudulent practice or criminal activity (as defined in paragraph 11.4), constitute "Prohibited Practices" and are not permitted. We will take all reasonable steps to prevent and detect such practices and to identify the relevant players concerned if they do occur.

11.2. You agree that you shall not participate in or be connected with any form of Prohibited Practice in connection with your access to or use of the Services.

11.3. If:

a) We have reasonable grounds to believe that you have participated in or have been connected with any form of Prohibited Practice (and the basis of our belief shall include the use by us of any fraud, cheating and collusion detection practices which are used in the gambling and gaming industry at the relevant time); or

b) You have placed bets and/or played online games with any other online provider of gambling services and are suspected (as a result of such play) of any Prohibited Practice or otherwise improper activity; or

c) We become aware that you have "charged back" or denied any of the purchases or deposits that you made to your account; or

d) You become bankrupt or suffer analogous proceedings anywhere in the world, then, (including in connection with any suspension and/or termination of your account) we shall have the right, in respect of your account to withhold the whole or part of the balance and/or recover from the account the amount of any deposits, pay-outs, bonuses or winnings which have been affected by or are in any way attributable to any of the event(s) outlined in this paragraph.

11.4. For the purposes of this paragraph 11:

a) A "fraudulent practice" means any fraudulent activity engaged in by you or by any person acting on your behalf or in collusion with you, and shall include, without limitation:

fraudulent charge-backs and rake-back activity;

the use by you or any other person who was participating in the same game as you at any time, of a stolen, cloned or otherwise unauthorized credit or debit card, as a source of funds;

the collusion by you with others in order to gain an unfair advantage (including through bonus schemes or similar incentives offered by us);

any attempt to register false or misleading account information;

any actual or attempted act by you which is reasonably deemed by us to be illegal in any applicable jurisdiction, made in bad faith, or intended to defraud us and/or circumvent any contractual or legal restrictions, regardless of whether such act or attempted act actually causes us any damage or harm;

b) An "unfair advantage" shall include, without limitation:

the exploitation of a fault, loophole or error in our or any third party's software used by you in connection with the Services (including in respect of any game);

the use of automated players ('bots'), or other 3rd party software or analysis systems; or

the exploitation by you, of an 'Error' as defined in paragraph 18, in any case either to your advantage and/or to the disadvantage of us or other.

c) A "Bonus Abuse" shall include:

Making a deposit to receive a bonus without any activity of the deposited funds

Cashing out for the purpose of re-depositing

Betting both sides of a single event for the purpose of falsely achieving bonus wagering requirements

Referring new accounts for your own use

All Bonuses are subject to bonus use limitation based on the bonus engine, and, unless stated otherwise, they shouldn't be used more than 6 times per calendar month, if for any reason a bonus code is used by an individual player over that amount the company reserves the right to further investigate bonus abusing pattern and deduct bonus winnings

12.10 Company reserves the right, in its sole discretion, to void any winnings and forfeit any balance (winnings and deposits) in your betting account, to terminate the Agreement and/or to suspend the provision of the Services or deactivate your account if: i) we identify you have disguised, or interfered, or taken steps to disguise or interfere, in any way with the IP address of any Device used to access our Site (such as using a Virtual Private Network "VPN") ii) it comes to our attention that the customer used forged documents (photos, scanned documents, screenshots etc.) during the verification procedure or in any point time the Agreement is active iii) there is a reasonable suspicion that you have committed or attempted to commit a bonus abuse, either on your own or as part of a group iv) you are involved in any fraudulent, collusive, fixing or other unlawful activity in relation to Your or third parties’ participation or you use any software-assisted methods or techniques or hardware devices for Your participation in any of the services provided by the Company.

Your deposit of 100€ remains available.

_______________________________________________

I didn‘t do anything wrong at thats why they couldn‘t send me evidence, they just dont payout winnings.

Could you kindly advise what types of games you played? Did you participate in sports betting only?

Yes, sports betting only.

All here

Thank you for the update.

As you might know, our forum Casino.Guru deals with complaints regarding online casinos only. I understand it must be difficult for you, but unfortunately, we don’t have enough insight to take on this kind of issue, related to sports betting. I can contact the casino on your behalf and try to get some more information, but at the same time, I will be forced to reject your complaint.

Thank you very much for your understanding.

Best regards

Veronika