The player from Canada received a lengthy email from the casino detailing multiple terms and conditions infractions, which he believed was a strategy to prolong the resolution process. The player was particularly concerned about being penalized for making only one deposit to claim the maximum bonus available on his first deposit. The Complaints Team concluded that the complaint could not be addressed as it pertained to sports betting, which fell outside their jurisdiction. Consequently, the complaint was rejected, and the player was advised to seek resolution through other channels.
Foggybet Casino - Player is facing issues due to multiple infractions.
Closed
Our verdict
Other
Amount: C$550
Foggybet Casino
Safety Index:LowCase summary
Discussion
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1 year ago
Received an exceptionally long email citing multiple t&c infractions. I feel like they did this because it would take a long time to address each issue. The one that stands out to me the most is:
Making only one deposit to receive the maximum bonus available.
How can that possibly be an issue when it's my first deposit?
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1 year ago
Dear buddhaflex,
Thank you very much for submitting this complaint. I'm sorry to hear about your problem.
Am I correct in understanding that the casino blocked your account because they believe you violated some rules outlined in their Terms and Conditions? It’s important to understand that casinos often send a list of several rules when citing potential violations, but you only need to break one of them for your account to be closed and your winnings confiscated. This is why I need to ask you a few additional questions to proceed.
Could you please forward me the email you received from the casino where they listed the forbidden actions? You can send it to me at [email protected].
Also, could you clarify what types of games you played—were they slots, live casino games, or did you only place bets on sports?
Have you completed the full KYC verification process?
Lastly, did you play with a bonus? If you did, could you please send me a screenshot of the bonus or a link to the specific offer?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
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1 year ago
Thank you, buddhaflex, for the email.
As you might know, our forum at Casino Guru handles complaints related specifically to online casinos. While I understand this situation must be difficult for you, unfortunately, we don’t have the necessary insight or authority to address issues related to sports betting.
For this reason, I will have to reject your complaint.
Thank you for your understanding, and I wish you the best of luck in resolving this matter elsewhere.
Best regards,
Veronika
Casino Guru
