The player from Sweden requested a few withdrawals less than two weeks prior to submitting this complaint. They have been pending since. The complaint was rejected because the player didn't respond to our messages and questions.
Hi this casino is only pending and pending..the support of this casino not active ..they have played out before and now they dont payout when i got some really profit
Dear jadgar24,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. If you don’t receive your winnings by then, please, let us know and we will try to help you. Thank you for your understanding.
Best regards,
Kristina
I understand but it's not normal anyway..it always took an hour to get my payout but now it's taking a very very long time really ..I've had several payouts without. Problem
But this is very strange I really feel. That I will not receive any payment
Thank you for your reply, jadgar24. I would like to emphasize we always give the casino two full weeks to process each payment. Since you requested all your withdrawals during the holidays, it can take even longer. I will keep this complaint opened and if there’s no development by the end of this time frame, we will intervene. Let’s stay positive and I hope to hear good news regarding your withdrawal soon. Thank you in advance for your patience and please, keep me informed about any further developments.