HomeComplaintsFlush Casino - Player’s withdrawal has been delayed.

Flush Casino - Player’s withdrawal has been delayed.

Amount: 5,000 kr

Flush Casino
Safety Index:High
Submitted: 03 Jan 2023 | Case closed : 19 Jan 2023
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

1 year ago

The player from Sweden requested a few withdrawals less than two weeks prior to submitting this complaint. They have been pending since. The complaint was rejected because the player didn't respond to our messages and questions.

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1 year ago

Hi this casino is only pending and pending..the support of this casino not active ..they have played out before and now they dont payout when i got some really profit

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1 year ago

Dear jadgar24, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. If you don’t receive your winnings by then, please, let us know and we will try to help you. Thank you for your understanding.

Best regards, 

Kristina

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1 year ago
Translation

I understand but it's not normal anyway..it always took an hour to get my payout but now it's taking a very very long time really ..I've had several payouts without. Problem

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1 year ago
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But this is very strange I really feel. That I will not receive any payment

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1 year ago

Thank you for your reply, jadgar24. I would like to emphasize we always give the casino two full weeks to process each payment. Since you requested all your withdrawals during the holidays, it can take even longer. I will keep this complaint opened and if there’s no development by the end of this time frame, we will intervene. Let’s stay positive and I hope to hear good news regarding your withdrawal soon. Thank you in advance for your patience and please, keep me informed about any further developments.

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1 year ago
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Okay thank you very much yes we will wait inside

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1 year ago

Dear jadgar24,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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1 year ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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