Fluffy Wins Casino - Player’s struggling to complete the account verification.

I won £250 . I had sent id on my last withdrawal . I re sent my id as it was anew bank card then I was sent an email saying I needed to send my bank card so I re sent it . Twice I have sent my new bank card and now my emails are being ignored and withdrawal still says pending

Dear Jennifer,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. None of the serious and licensed casinos takes KYC lightly.

Have you been advised what specifically seems to be a problem in verifying your account?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Dear Jennifer,

We are extending the timer by 10 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.