FlashDash Casino - Player's winnings have been confiscated after account closure.

Won over £1200 went to withdraw after being verified. 24 hours later get an email to say the winnings have been withdrawn and my account is blocked. No further information when I asked and just repeats the same thing. They have stolen my winnings what do I do?

Hello 9gg5hb7nnb,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with FlashDash Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise if your account is already verified and if yes, since when exactly?
• Did you accumulate your winnings with real money or did you use a bonus?
• When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Hi

yes my account was verified before withdrawal attempt.

was with real money

and I contacted them last night but again they have ignored me

Hi is there an update please as I have still not received any monies

Hello 9gg5hb7nnb,

Did you receive any explanation from the casino why was your account closed?

If possible, please forward the communication between you and the casino to nikolas.b@casino.guru for further review?

Looking forward to your response.

Regards,

Nick

Hello no explanation what so ever. They also have ignored me now and haven’t refunded anything at all! Basically have stolen my money. I will forward the reply to you

Thank you 9gg5hb7nnb for all the information provided. I will now forward your complaint to my colleague Michal (michal.k@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hello 9gg5hb7nnb,

I'm Michal, and I have taken over your complaint. I have reviewed this case, and I will contact the casino to shed more light on this matter.

We would like to invite FlashDash Casino to join the conversation.

Dear FlashDash Casino,  

I would appreciate it if you could provide clarification regarding the reasons for the non-processing of the player's withdrawal. It seems unjust to withhold the withdrawal without a reasonable explanation. 

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear 9gg5hb7nnb,

I have tried to contact the casino repeatedly but had no success. I'm afraid there is not much that can be achieved without cooperation from its side. Since the casino operates without a valid license and doesn't refer to any ADR service, there is no gaming authority to turn to. 

I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email. 

I can only recommend you choose casinos by their reviews and ratings in the future to avoid situations like this. I am sorry we could not be of more help on this occasion.

Best regards,

Michal

Casino Guru