Flappy Casino - Player struggles to close his casino account and requests a refund.

Hy

Ich versuche mittlerweile mein Acc zu löschen nur tut dies niemand!

Ich habe ETLICHE Mails geschrieben und das kam als letztes

Dear xxx,

Thank you for reaching out to Flappy team.

Before we proceed with the account closure we would like to inform you that you still have available 2nd, 3rd, 4th and 5th deposit bonuses from Flappy welcome pack.

If you are not interested, please, let us know and we will proceed with your request.

We remain at your disposal for any further questions or queries.

Kind regards,

Flappy team

Ich verlange von dem Konto ENDLICH die KONTOSCHLIESSUNG und die Rücküberweisung ALLER Einzahlungen von mir!

Dear nix1,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Flappy Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

Could you please explain what is your reason for closing your casino account and what reason you gave to the casino?

Do I understand correctly there is still a balance on your casino account?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Ich versuchte meinen Acc zu schliessen aus dem Grund das ich das Casino vollkommen schlecht finde. Dazu kommt responsible ist da keiner! Ich möchte einfach nur mein Geld wieder haben.

Ich hatte MEHRERE MAILS geschrieben und es kamen andauernd Angebote.

Unfassbar das sowas hier als gut eingestuft ist ist.

Ps : Casino hat jetzt mein Acc geschlossen und sie meinen es wird nichts zurück gezahlt

Thanks for the update.

Could you please explain what was your balance before the casino closed your account?

Ich hatte kein Guthaben aber mehrfach gebeten das man mir das Konto schliesst.

Thanks for the confirmation.

Have you considered requesting a self-exclusion in the casino?

When applying for the self-exclusion, clearly state the reason for deactivating your account and specify the time period. Also, the email "Subject" should be clearly marked and easily recognizable as the casino support receives many requests per day. If it is marked visibly you will stand a better chance of having your request granted as soon as possible. 

Example:

Email subject: Self-exclusion

Player’s info:

First name:

Last name:

DOB:

Casino login:

Email address:

"Greetings xxx,

I’m writing to inform you that I wish to exclude immediately from this casino and from receiving any gambling-related marketing material for a minimum period of xxx months/years (permanently).

The reason for my decision is xxx (your reason)

I acknowledge that I will not be allowed to rescind my self-exclusion during this period and that the self-exclusion cannot be lifted before the end of the agreed period."

Please send another email to support@flappycasino.com (you can CC me at tomas@casino.guru in the copy) and keep me informed about any further developments. Thank you in advance.

Mein Konto wurde schon geschlossen!

Ich konnte DAVOR aber weiterhin einzahlen..

Ich lass das ganze hier jetzt macht 0 Sinn.

Die Vom Casino melden sich auch nicht!

Verschwendete Zeit

Laut Chat werden sie nichts zurück zahlen!

Ungelogen was ist das bitte für ein Casino!

Man fragt ETLICHE male nach der Kontoschliessung usw und dann sowas

Thanks for the clarification, nix1

Kindly help me establish a timeline of events.

What was the date of your first request, when exactly was your account closed, and when were you able to make subsequent deposits in the casino, please?

Could you please send me the email requests you sent to the casino asking for your account to be closed, please?

Kindly include your first request and send the information to my email at tomas@casino.guru

Das ist eine gute Frage.

Die erste Nachricht an den Livechat ging vor mehr als 1 Monat raus.

Leider habe ich diese Emails nicht mehr.

Ich denke 4 Wochen ca habe ich versucht mein Konto zu schliessen ohne Erfolg.

Nachdem ich hier bei Guru eine Beschwerde eingereicht habe wurde mein Konto geschlossen.

Einzahlen konnte ich in den 4 Wochen soviel ich wollte.

Das Casino selber zahlt nix zurück und das ist echt bitter

Dear nix1,

Please let me explain the difference between closing an account and self-exclusion:

Some casinos use lots of tools for responsible gambling, and I would not mention them here. What a player can do if they're unhappy in the casino: Close the account or self-exclude themselves, that's the two basic choices.

Closing an account is simple and has almost no impact - the player can reopen the account anytime, and the casino has no obligation to protect the player.

On the other hand, If the player successfully makes a self-exclusion, the casino agrees not to open this account, or if yes only under particular circumstances. (after cooling off period and this cannot be done for players who are addicted/with gambling problems)

In the case of self-exclusion, if the casino fails, a player may ask for a refund.

If you haven't requested a self-exclusion from the casino due to a gambling problem, and your account is already closed, sadly our hands are tied, and we cannot help with your request for a refund.

Please let me know, if I overlooked any information, otherwise I'll close the complaint.

Kann geschlossen werden

We’ve rejected this complaint as per the player’s explicit request.

We are sorry we could not be of more help on this occasion with your refund request. Please do not hesitate to contact us in the future if you run into issues with any online casino. We are here to help.