Flappy Casino - Player's winnings are being ignored by the casino.

Hello and good morning. First off I would like to thank you so very much for having a service such as this, helping people who have been wronged by a casino but never have had any resolution or just plain rude people who straight up lie so they don’t have to pay a player out is absolutely disgusting. I’m hoping that you will see that my issue is just so obvious and you will have my back here. Whatever payment I have to make to you to receive my funds and to say thank you, just please let me know and I’ll be glad to which ever amount you decide on. This is not just about my money but the principle of the dishonesty.

I’ve attached two screenshots and a video outlining my situation. I was playing a game, landed on a jackpot, and then received an error message. I submitted a ticket to support, but for two days, they kept asking for information I couldn’t provide—like the session ID from my history. Their system doesn’t allow filtering by exact date, time, or amount, and with over 20,000 pages to go through (10 records per page), it was impossible.

Eventually, they got back to me, claiming the amount had been added to my account after the fact. However, that was clearly not true, as the funds were never deposited. To make matters worse, the exact same issue happened again with the same game last night, and that amount still hasn’t been credited to my account.

It’s clear they are lying about the situation. They’re now avoiding my questions about the second occurrence, likely because it caught them off guard. They seem to be scrambling to come up with another excuse to avoid doing the right thing and crediting me what I’m owed.

This behavior is disgusting and unfair, especially considering how many others may be going through the same thing. Thank you so much for your help—I just want what’s rightfully mine.

Kindest regards

Kevin.

sorry I’ve been trying to add the video as a .zip and.mov but it won’t let me. Is there an email address I should send to? It will better outline the situation and show you exactly how I so strongly believe I’m in the right here , but just being treated with nothing but disrespect and shrugged off like I’m just going to stop but I won’t. And you will see why I won’t lol.

thanks again. So very much appreciated.

Dear whipper7,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please forward any supporting evidence, such as screenshots or videos, possibly your game history with the exact time of the incident along with any relevant communication to veronika.f@casino.guru? Have you stopped playing right after the incident?

Meanwhile, please check our article explaining "How slot machines are programmed" https://casino.guru/how-slot-machines-work-math#how-are-slot-machines-programmed and maybe it’ll help to understand how servers communicate with players and what issues might occur on the way.

Please understand that without any supporting evidence, we can’t proceed further with this case as it would be close to impossible to confront the casino.

Looking forward to hearing from you. Thank you in advance for your understanding.

Best regards,

Veronika

Hello,

Thank you for your response. I’ve included a screenshot and video to support this. Unfortunately, I did continue playing for a bit after submitting my initial ticket. Regarding the gameplay history, it’s almost impossible to locate on my end due to their poorly designed system, which only displays 10 records per page—there are thousands to sift through.

Since then, they’ve sent me an update stating they would escalate the issue to someone else for further investigation. However, based on their track record of poor customer service, I’m not confident this will happen.

I’ll review my saved email threads and chats and send those over to you.

sor, after writing this I attempted to attach the files, but they’re too large. I’ve tried trimming and converting them to other formats without success. Is there a Dropbox or another method I can use to share them with you?

Thank you so much for your assistance with this matter.

Let me know if you’d like any further tweaks!