The player from Brazil discovered that his casino account had been closed two days after making a deposit, leaving his deposit balance inaccessible. The issue was resolved by clarifying that the player's account had not been fully verified, and he had only opened the account for three days. As the complaint pertained to sports betting, it was determined that there was insufficient insight to address the issue, leading to the rejection of the complaint.
Flappy Casino - Player’s account is closed with deposit confiscated.
Amount: 150 R$
Flappy Casino
Safety Index:HighSafety Index
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8.5
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Closed
Our verdict
Other
REJECTED
Case summary
6 months ago
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6 months ago
Translation
I made a deposit, and two days later when I tried to access my account, I was told that my account had been closed with my deposit balance.
Automatic translation:
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6 months ago
Dear Ronaldo1921,
Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to clarify your situation.
Have you received any email explaining why your account was closed? If you have, please forward it to me at veronika.l@casino.guru.
Have you played any games with the money you deposited?
How long have you been playing at Flappy Casino? Has your account been fully verified?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
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6 months ago
Translation
I didn't receive an email as to why.
yes, I had played sports
I had only opened an account with this casino for 3 days and my account was not verified.
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6 months ago
Thank you for your reply. As you might know, our forum Casino.Guru deals with complaints regarding online casinos only. I understand it must be difficult for you, but unfortunately, we don’t have enough insight to take on this kind of issue related to sports betting. Therefore, I will be forced to reject your complaint.
Thank you very much for your understanding.
Best regards
Veronika
