Flappy Casino - Player’s account closed with winnings.

Casino closed my account with winning. The reason they named is that I didn't log in to the account during 90 days. My account was temporarily closed during verification process and I couldn't log in. But I had communication by email. I provided documents till 30.07. as requested but they didn't reply to my email and closed my account permanently.

Dear Toper,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Flappy Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please advise how long have you been a player of the casino? 
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports) 
• Did you achieve your current balance with the help of a bonus? 
• Could you please list which documents you submitted to the casino?
• Could you please share your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear Toper and CasinoGuru team,

On behalf of Flappy Casino, we would like to present our perspective on the matter and address the concerns raised in this case proactively.

First and foremost we would like to apologise for the misunderstanding. We understand the concern and inconvenience this has caused.

Upon investigation, we found that your account was mistakenly closed due to human error on our part.

We have now re-opened your account and the verification has been completed. Our finance team will proceed accordingly with the payment of your winnings.

We appreciate your patience and understanding. Should you have any further questions, do not hesitate to get back to us.

Kind regards,

Flappy Casino Team!

Hello,

I would like to inform you that withdrawal with amount of 1000eur is completed successfully. I am now waiting for the second part of my withdrawal to be fully paid.

Thank you very much.

Toribio

Dear Toper and CasinoGuru Team,

Thank you for your response and understanding.

The Flappy team is pleased to confirm that all withdrawal requests have been processed successfully.

We sincerely apologize for the misunderstanding and assure you that we will take every measure to prevent it from happening again.

Our team looks forward to serving you again soon.

Please feel free to contact us for any further clarification or assistance.

Kind regards,

Flappy Casino Team!

Hello,

I got withdrawal payment from casino.

Thank you.

Dear Toper,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you and Flappy Casino for your cooperation.

Please do not hesitate to contact our Complaint Resolution Center if you run into issues with any online casino in the future. We are here to help.

Best regards,

Tomas

Casino.Guru