Flaksi Casino - Player unable to use preferred withdrawal method.

I want to withdraw my amount. But let me know that I cannot use a bank transfer or a transfer to a card. The only option I have is to create a user with "LuxonPay" which I don't want to do. As a customer, I should of course be able to withdraw money using the same method I used to deposit.

Dear Hansenboss,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal issue.

Please understand, that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, contracts with the payment providers, and bank restrictions, all have a major influence. If a payment method was available for deposits, it doesn’t mean necessarily, that it will be offered for withdrawals too, also it can be discontinued at any time. Unfortunately, casinos are sometimes powerless and limited in offering payment methods to their customers. 

If the casino offered alternatives for you to withdraw your winnings, we would recommend you cooperate with the casino.

As I can see the casino offered 2 withdrawal options for you: "LuxonPay" or 'manual transfer'. Please let me know how you wish to proceed.

Best regards,

Tomas

Dear Hansenboss,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hello, I still haven't received my withdrawal. I downloaded and created a user on Luxon as they wanted. Although I think this is completely unreasonable, as I don't want to use it. I said that I wanted the withdrawal using the method I used for deposits or bitcoin. Now they say that they cannot find my user on Luxon, even though I have sent them confirmation of this. Have now been on for 2 weeks for a very small withdrawal. This is perhaps the most nonsensical scheme I have been involved in since I started playing slots.

Before we contact the casino please send me the communication between you and the casino regarding the issue. Send it to my email at tomas@casino.guru or share screenshots here.

Hello,

Its now sent to your email.

Anders

Hi, The money was paid out today. Still not happy with the way this was done. Luxonpay took a 25% fee

Dear Hansenboss,

I'm glad to hear that your payout has been received successfully.

I would recommend you contact the casino and ask for a refund of the fee, however, this is not something we can help if the casino refuses to do so.

I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Tomas

Casino.Guru