Fitzdares Casino - Player's withdrawal is delayed.

Hi this casino are scammers they holding my £7k its been 3 days i sent them all evidence and nothing from them when i deposited there was no issue when i withdraw there was issue the same issues for all players this casino needs to be shut down

Dear Penka19981,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests. 

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint. 

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.  

Thank you in advance for your patience and understanding.  

Best regards, 

Veronika

Hi the account was fully verified and the withdrawals has been not approved and they told me they not sending any withdrawals

Because I won 7k and I deposit nearly 4k to this site and no answers from them nothing they closed my account and not sending my withdrawals can someone help me this casino needs to be shut down because when making deposits no issues when you request a withdrawals they making a issues and closing down people's withdrawals

Have you received any emails from the casino after your account was blocked?

Did you accumulate your winnings with or without an active bonus?

Have you made any successful withdrawals from this casino before?

Hi the withdrawal was a without a bonus yes I received a withdrawal from them before because I deposited lots and then i won back they closed my account and making a exuse for my withdrawal no response from them this casino needs to shut down thank you

Before we proceed with the investigation, please forward me all the communication between you and the casino customer support regarding your account closure and the delay in your withdrawal to veronika.l@casino.guru. Thank you for your patience and cooperation.

Dear Penka19981,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

We’ve reopened this complaint at the request of Penka19981. We would like to allow this case one more chance to be resolved and help both parties involved to reach a satisfactory conclusion.

Dear Penka19981,

Please forward the communication between you and the casino that will be relevant to the investigation of your case to my email address at veronika.l@casino.guru. Thank you in advance.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.