FireSlots Casino - Player’s struggling to withdraw her winnings.

Hello, please help with the withdrawal, fireslotos does not withdraw my money, in the chat they said verification is needed, I passed the verification successfully, they said the withdrawal deadline was 04.12.2022 at 16.04 Moscow time

But the money never arrived, I wrote again to the support service, to which they answered that the account was verified and the money could not be withdrawn, please help me return the money, I was tricked into this casino and now I can’t return my money

Dear Moia67,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal issue.

Please understand, that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, contracts with the payment providers, and bank restrictions, all have a major influence. If a payment method was available for deposits, it doesn’t mean necessarily, that it will be offered for withdrawals too, also it can be discontinued at any time. Unfortunately, casinos are sometimes powerless and limited in offering payment methods to their customers.

Could you please advise if you have been informed about any alternative method to withdraw your winnings? Was your account verified successfully in the past?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

They didn’t tell me that I wouldn’t be able to withdraw my money later, they told me that I would do it without any problems, no one informed me, and what should I do how to get my money?

Thank you very much, Moia67, for providing all the necessary information. I will now transfer your complaint to my colleague Martin (martin.d@casino.guru) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Hello Mola67!

From now on, I will take care of your complaint. I'd like to invite representatives of FireSlots Casino into this complaint in order to help us with the withdrawal issue.

We would like to ask the Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear Mola67

The casino remains unresponsive and after number of repeated efforts to contact them they seem not to engage with complaints on our website. Without the casino entry to the discussion, we can't even start resolving this complaint and we are forced to close it as ‘unresolved’, which will secure this casino's rating on the lower positions of our rating spectrum.

Unfortunately, this casino does not operate any license at this point, therefore I am not able to provide you with any further suggestions on how to try to resolve your issue. I would like to highly recommend avoid playing in unlicensed casinos, you can always find better casinos at our website in the future.