Fight Club Casino - Player’s winnings haven’t been rewarded.

The casino staff are really something else whilst some are good others are terrible..

again we have blackjack not paying at all

and I have proof yet the staff say I have lost even though I can clearly show I am in the right

Dear Shurmey,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please forward any supporting evidence, such as screenshots or videos, ideally your game history to petronela.k@casino.guru?

Please understand, that without any supporting evidence we can’t proceed further with this case as it would be close to impossible to confront the casino.

Looking forward to hearing from you. Thank you in advance for your understanding.

Best regards,

Petronela

Replied

Thank you very much, Shurmey, for your email. Could you please forward a more detailed game history? I would like to check games that took place after the disputed hand and also the game round ID 22214843 from the live chat conversation.

I don’t have that information as I didn’t choose to continue to play... who would when your winnning become invisible

Do I understand correctly that the disputed hand has an ID 22214863 on the screenshots?

Yea that the casino reflects that I lost

You said that you didn't play after this hand but there is a lost bet of $40 displayed underneath. Could you please elaborate?

So this is the next hand played after the missing win it doesn’t display in history because I had the history window open when indirectly didn’t get paid to get the game number

Isn't it possible that winnings from the disputed hand have been lost straightaway? Hence, not visible in your account?

Not possible as my balance was $110 as you can see from the screenshot I sent you

I haven't found any screenshot showing an active balance of $110. However, you sent me two screenshots of a lost bet of $110 placed 15 minutes after the disputed hand.

Dear Shurmey,

We are extending the timer by 7 days. Please, do not hesitate to contact us if you need any assistance or help, otherwise, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.