Fight Club Casino - Player’s active balance has disappeared.

Goodnight,

Last night my profile at this Casino was used by someone else I have no idea who it is and my available account amount of €700 has disappeared. It was spent and it wasn't by me and now the Casino doesn't want to solve the situation. Thank you for your quick intervention.

my skrill account has been misused and has already been blocked by skrill. From the Casino side I am not getting any help.

I ask for your intervention

Dear Mcmp,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please forward any supporting evidence, such as screenshots, possibly your game history along with any relevant communication to petronela.k@casino.guru? Please confirm that you haven’t provided access to your account to anyone else. Have you tried requesting a report of logins to your account from the casino directly?

Please understand, that if your password has been compromised, we can't hold the casino accountable for it.

Looking forward to hearing from you. Thank you in advance for your understanding.

Best regards,

Petronela

Good morning,

Casino does not help me in this matter. They don't reply to my email and in the chat they say they don't pay back the amount due. Need help. It's such a highly rated site for you guys. You will definitely have IT people who can analyze the problem.

need help . There are €700 that are in question

Good morning, I have already forwarded what I had about the Casino.

I do not advise anyone to play on this site because of the problems I was accused of and the failure to resolve them.

Thank you, Mcmp, for your reply and forwarded emails. Could you please advise when was the last time when you successfully logged into your account and still had available balance? Please request your game history in Excel format from the casino and forward it to me. Looking forward to hearing from you.

Good morning,

the Casino does not reply or send anything.

handle the situation please. Urgently '!!!!

Goodnight,

there is no news about this situation ???

Could you please advise when was the last time when you successfully logged into your account and still had available balance?

Good morning,

yea. It was the 21st around 11pm.

Have you tried requesting a report of logins to your account from the casino directly? Please understand that proving someone else has logged into your account and lost the active balance would be very difficult and truthfully, also highly implausible. Can you see any denied withdrawal requests that you don't recognize or remember, inside your casino cashier history?

Good morning,

the Casino has not sent me any login reports. And do not reply to emails. I have nothing outstanding.

The Casino has a way to see the logins made and their origin. As well as the devices and their location.

I have already filed an unanswered complaint. I do not advise anyone about this Casino, as they do not provide any kind of response to people, nor do they solve the problems caused.

Do I understand correctly that in addition to a disappeared balance, there have been unauthorised transactions from your bank account?

Good afternoon,

yes there was. The bank in question has already refunded the amount I claimed.

OK, perfect. I'm happy that you have received a refund of your unauthorized transactions. However, please understand that proving that someone else has misused your casino funds will be very difficult. Was the balance played or withdrawn?

It was played.

Please understand that if there was an attempt to withdraw your active balance by someone else, would stand a chance to track it. Unfortunately, if your login has been compromised and balance played there's not much we can do for you.

Unfortunately, this Casino is not to be trusted ….. and your help was not at all!

am sorry.

I do not advise anyone to play at this Casino.

Thanks

I wish I could be of more help. I’m very sorry we couldn’t assist you to resolve this case, but please do not hesitate to contact us if you run into any issues with any other casino in the future. I will now close this complaint. Thank you for your understanding.