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Good afternoon I am trying to withdraw the money but I get an error where it asks me to change the card method and it is weird because to deposit it did it normally, I do not understand why to charge if it is fast but to pay you get stuck

Buenas tardes estoy intentando retirar el dinero pero me sale un error donde me pide cambiar el método de la tarjeta y es raro porque para depositar lo hizo con normalidad, yo no entiendo porque para cobrar si es rápido pero para pagar te pones trabas

Dear Kevin Alberto,

Thank you very much for submitting your complaint and forwarding the relevant screenshots. I’m sorry to hear about your withdrawal issue.

Please understand, that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, and contracts with the payment providers, and bank restrictions, all have a major influence. If a payment method was available for deposits, it doesn’t mean necessarily, that it will be offered for withdrawals too, also it can be discontinued at any time. Unfortunately, casinos are sometimes powerless and limited in offering payment methods to their customers.

Could you please advise if you have been informed about any alternative method to withdraw your winnings? Was your account verified successfully in the past?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Good morning miss Petronela my account is already verified, I sent my ID, my debit card, my license and my house receipt, now I want to withdraw the money and it tells me to change my withdrawal method and tried with 2 different banks, in addition to its method of withdrawal is limited unlike the deposit that if you have several ways to do it, I need my money with this pandemic situation it would help me a lot thanks

Buenos días srta. Petronela mi cuenta ya está verificada, envie mi DNI , mi tarjeta de débito , mi licencia y mi recibo de casa, ahora quiero retirar el dinero y me dice que cambie mi método de retiro e intentado con 2 bancos diferentes, además que su método de retiro es limitado a diferencia del depósito que si tiene varias formas de hacerlo, necesito mi dinero con esta situación de la pandemia me ayudaría bastante gracias

Thank you very much, Kevin Alberto, for providing all the necessary information. I will now transfer your complaint to my colleague Viliam who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Kevin Alberto,

I looked at your complaint and will do my best to help you. I would like to invite Vulkan.bet Casino into this conversation. Casino, can you please specify what is the problem with the player’s withdrawal?

We would like to ask the Vulkan.bet Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

I apologize, but since we haven’t received any response from the casino regarding the issue, we can not continue resolving this complaint and we are forced to close it as ‘unresolved’. You can contact Curacao gaming license. If you need my help with contacting them just send me an email here: viliam.v@casino.guru

I am very sorry I couldn't help more, but at least closing this complaint as unresolved will negatively influence the Casino's rating and other players can read about your experience in our review.

I hope you won't come across a problem like this again.

The Casino can ask to reopen this complaint anytime.

We’ve reopened this complaint as per the casino's request. We would like to give this case one more chance to get resolved and help both involved parties to reach a satisfactory conclusion.

Thank you, Peter for reopening the complaint.

Dear Kevin Alberto

Can you kindly tell us, who does the card 455103******6958/09/2026 belong to?

Since we can see another player who deposited with this one, and our anti-fraud blocked your account due to multi-accounting.

Thank you very much in advance!

Kind regards

Dear Kevin Alberto,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, we’re rejecting this complaint because the player stopped responding to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions. The player can reopen the complaint anytime.