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I've tried 2 times to withdrawal waiting 7 days each time. To only be denied with no explanation or messages. I have to contact support to be told try again. I've kept my balance above $0.

Dear jgorney525,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Do I understand correctly that the casino has canceled your withdrawal twice so far?

Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification?

Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Correct I've tried withdrawing 2 times for them to both be cancelled. I've sent in my documents and passed the KYC process. I've never deposited there and won on a free sign up bonus. I understand I'll only be able to withdrawal $100. Even though my balance is $5000. I've left my balance at that as to not lose the bonus. Also I believe this is a sticky bonus. I've chatted with them and both times. They say I didn't provide a Bitcoin address but I did. It won't let you submit the request if you don't add one.

After talking with them and reading the terms. I should be able to get the $100. I haven't deposited due to reading the reviews. I wanted to see if they have changed their practices towards withdrawing. Also I play a lot of casinos and my balance staying as high as it is after a month. Leads me to believe their games are unfair. Because I don't lose and just keep winning. And I know I'm not that lucky.

Thank you very much for your reply, jgorney525. Sometimes at least one successful deposit is necessary to verify your payment method and many casinos require it before allowing players to withdraw winnings accumulated from a No Deposit bonus.

Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

This is what I was told. It wasn't in the terms of the bonus. I'm trying to find the bonus so I can send that to you also

Thank you very much jgorney525 for your reply. I will now transfer your complaint to my colleague Tomas (tomas@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

The withdrawal has been approved. I have not received it yet and they can't give me a date for delivery. Just wanted to give an update

Hello jgorney525,

I apologize for not replying sooner. I went over the details of the case and I am glad to see your withdrawal was approved.

Could you please tell me if you've already received the withdrawal? Much appreciated!

I have not received it yet. I contacted customer service and they can't give me a date. Also it's being sent via Bitcoin cuz that's supposed to be the fastest

Thanks for the reply, jgorney525.

As the payment was in Bitcoin, that is exactly why I expected it to be received already. I was too swift to assume that it seems.

Let's give it some more time before we intervene. Let me know when it'll arrive.

Ok I still have not received it or gotten an ETA from them

Thanks for the update, jgorney525.

I would like to ask the casino representative to join the discussion in order to help us resolve the issue with the delayed withdrawal.

Cool Cat Casino,

When can jgorney525 expect the withdrawal to be processed?

Hey all,

I reviewed the situation and I'll see what we can do to get things moving for you jgorney525, from the looks of things not much to be done but for you to let us know when it arrives. 🙂

If anything else is required on your end we'll reach out via email and I'll comment here as well.

Best wishes,

Nick and Cool Cat

Thanks for the update. I'll keep checking my wallet.

Hello all,

I'll set the timer to 7 days.

jgorney525,

If there is any development, please let us know. Much appreciated!

Will do thanks for the help

I have received my winnings. Thanks for all the help.

I am glad to hear you received your winnings, jgorney525! Thank you for letting us know. We will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.