FgFox Casino - Player complains that they didn’t receive cashback bonus.

Very disappointed with this casino and their criminal bonus terms. Their website has also been completely translated into Finnish, and the Finnish cashback campaign seemed to belong to me. You can see from the screenshots and also from the casino website that according to the terms and conditions the Cashback bonus belongs to me. I am not responsible for the really misleading bonus conditions of this casino for Finnish players. I demand that they pay me back all my deposit or replace this in the form of Cashback.

Dear rde971,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you redeemed any cashback bonus from this casino in the past? What was the exact reason why a promotional offer couldn’t have been applied to your account? Have you tried to communicate this issue with casino? If there’s any relevant communication, please forward it to petronela.k@casino.guru.

Meanwhile, please understand, that we can’t penalize the casino for not giving you a bonus automatically.

Thank you in advance for your reply and I hope we will be able to help you as soon as possible.

Best regards,

Petronela

I tried to communicate with VIP Markus about it. I sent you the whole conversation by e-mail. In addition to this, when I closed my account, they keep sending me their crappy offers by email, which don't even belong to Finnish players according to their rules.

So in their terms and conditions it is mentioned that they do not grant campaigns to Finnish players, but as you can see from the pictures I sent you, the list of terms and conditions does not mention Finland. Only when I try to claim the cashback offer does this VIP Markus put a link to their conditions, where it says that they do not grant bonuses to Finnish players. I wouldn't have deposited here at the casino if I had known this.

Dear rde971,

Thank you for all the relevant screenshots. I'm not sure how you wish to proceed with this case when you closed your account already. Please understand that casinos are not obligated to reward their players with bonuses and we always recommend checking with casinos beforehand if you are entitled to any promotional offers.

Please let me know if there is any additional information that I have overlooked, but I’m afraid I will be forced to reject your complaint as unjustified. I wish I could be of more help. Thank you in advance for your reply and understanding.

Dear rde971,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.