The player from Greece had requested a withdrawal which had not been processed, with the casino prompting him to maintain patience. The player's account had not been verified despite his request for verification. The casino continually advised him to be patient. After exceeding the recommended 14-day waiting period for withdrawal, the player finally received his money and the issue was marked as resolved by the complaints team.
FEZbet Casino - Player's withdrawal request remains unprocessed.
Amount: €500
FEZbet Casino
Safety Index:Very highSafety Index
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
11 months ago
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11 months ago
Translation
I've requested a withdrawal since 25-12-23 but they haven't even processed it, simply telling me to be patient.
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11 months ago
Hello tryleon7,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with FEZbet Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?
Please note that we recommend to wait at least 14 days for your withdrawal to be processed specially if it’s your first ever request.
Looking forward to your answer.
Regards,
Nick
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11 months ago
Translation
Good Evening,
It has not been verified even though I asked myself to be verified and they told me it is not necessary... I talk to the casino every day and they just tell me to be patient.. The money was mine and not from bonuses
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11 months ago
Translation
they have yet to give me the money after 7 days
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11 months ago
Hello tryleon7,
As the 2 weeks recommended time frame for the withdrawal have now passed, can you please advise if there's been any update in the case?
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11 months ago
Dear tryleon7,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Casino.Guru
