HomeComplaintsFEZbet Casino - Player’s winnings are delayed.

FEZbet Casino - Player’s winnings are delayed.

Amount: 100 R$

FEZbet Casino
Safety Index:Very high
Submitted: 27 Jun 2024 | Case closed : 10 Jul 2024
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

4 months ago

The player from Brazil faced a delay in receiving their winnings. Although the casino assured a 3 to 5 day processing time, it had been over a week, and the winnings were still in the queue. We attempted to gather more information from the player but received no response. Consequently, the complaint was rejected due to lack of communication from the player.

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5 months ago
Translation

They said it would take 3 to 5 days to receive my winnings. I spoke to someone in the chat, and they told me it’s still in the queue, even though it has been over a week now.

Automatic translation:
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4 months ago

Hello Freitag1984,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with FEZbet Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Please note that we recommend to wait at least 14 days for your withdrawal to be processed specially if it’s your first ever request.

Looking forward to your answer.

Regards,

Nick

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4 months ago
Translation

Yes, it's ok, I talk to chat and they say it takes 3 to 5 days but I made a withdrawal request for the 20th and so far they haven't paid, they just say it's in the queue

Automatic translation:
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4 months ago

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4 months ago

Dear Freitag1984,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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4 months ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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