The player from Brazil is facing a delay in receiving their winnings. Although the casino assured a 3 to 5 day processing time, it has been over a week, and the winnings are still in the queue.
FEZbet Casino - Player’s winnings are delayed.
Amount: 100 R$
FEZbet Casino
Safety Index:Very highSafety Index
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Case opened
Current status
Waiting for player to reply
1d 19h 31m 21s
Case summary
4 days ago
Public
Public
6 days ago
Translation
They said it would take 3 to 5 days to receive my winnings. I spoke to someone in the chat, and they told me it’s still in the queue, even though it has been over a week now.
Automatic translation:
Public
Public
5 days ago
Hello Freitag1984,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with FEZbet Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?
Please note that we recommend to wait at least 14 days for your withdrawal to be processed specially if it’s your first ever request.
Looking forward to your answer.
Regards,
Nick
Public
Public
5 days ago
Translation
Yes, it's ok, I talk to chat and they say it takes 3 to 5 days but I made a withdrawal request for the 20th and so far they haven't paid, they just say it's in the queue
Automatic translation:
Freitag1984 has 1d 19h 31m 21s to reply
